IT Support Engineer, Bluevine

• 2+ years Experience providing IT Support to employees (Startup experience is a bonus)
• 2+ years Experience supporting Mac and Windows systems (OS issues, updates, encryption, reading crash logs, system setup, etc)
• 1+ year(s) Experience supporting Video Conferencing and Phone Systems (Dialpad, Zoom, Google Meet)
• Friendly and flexible - you will be the face of IT Support for our Jersey City office
• Proactive and eager to provide support
• Organization skills
• Approachable and able to convey IT Topics in an inclusive way - this is a diverse environment with non-technical members
• Experience using Jira Service Management or like ticketing system to process requests

Desirable

• Work closely with and support local and remote employees with tech needs
• Maintain all IT infrastructure in the Jersey City office
• Conduct onboarding sessions for new hires based in your office location
• Work closing with our security team to maintain a safe and secure environment for our end users and customers
• Support our IT team by processing helpdesk tickets, troubleshooting issues with end users, providing users accessories, etc
• Lead company projects outside of helpdesk tickets
• Become POC on multiple services used inside our environment
• Conduct training sessions on new applications for our end users