Customer Success Manager, Quantexa
$170-200k
+ Company Bonus + Equity
More information about location
Decision intelligence platform
Job no longer available
Decision intelligence platform
501-1000 employees
Job no longer available
$170-200k
+ Company Bonus + Equity
More information about location
501-1000 employees
Company mission
To empower every organization with the right data to make the right decisions.
Role
Who you are
- A professional, consultative approach with the ability to engage senior stakeholders and achieve trusted relationships
- Sufficient gravitas and influence to control a room and hold your own with senior leaders
- A strong sense of customer centricity and working tirelessly to drive the best experience and outcomes for our customers
- Specialist knowledge in a data space or the impact of data on Financial Crime, Fraud or KYC or relevant industry knowledge such as banking or insurance
- A keen eye for detail. Your passion for customer satisfaction will ensure you gain a true understanding of your customers challenges, processes and drivers
- A collaborative and problem-solving mindset like no other, never shying away from a challenge, whether internally or externally
- An understanding of commercial models and the customer renewal process, helping you drive upsell and cross sell opportunities
- An ambition and desire to meet key targets and objectives, while identifying new areas of opportunity
What the job involves
- You’ll focus on building close, long-term relationships with our clients, advising them on the right decisions and directions to solve real business problems
- Working in the Customer Success team you will be at the center of customer engagement through training, adoption, retention and satisfaction
- Acting as the trusted advisor of the customer and be the voice of the customer internally at Quantexa
- Managing Governance of the customer relationship to set direction, identify blockers and find solutions
- Driving a consultative relationship to influence senior customer contacts, defining and executing a joint Quantexa roadmap with the customer
- Reviewing the customer journey, determining how it’s supported, and using a consultative approach to help customers achieve their goals with Quantexa
- Driving operational adoption of the Quantexa platform
- Ensuring business outcomes are met, tracked and focused on
Our take
Quantexa specialises in data connectivity, offering companies a vital tool to streamline their information. By bringing together diverse data sets and enhancing internal information with external resources, it enables organisations to generate valuable insights, facilitating more informed decision-making processes.
Since its inception in 2016, Quantexa has experienced exponential growth, establishing a global presence with offices spanning various continents. Its clientele includes prestigious names such as HSBC and Shell, underscoring its reputation as a trusted partner in the realm of data analysis and interpretation.
Enterprises today recognise the untapped potential within their data repositories, and Quantexa is there to help them leverage this resource. One notable partnership has been with the British government's Public Sector Fraud Authority, where its technology helps combat fraud by applying its advanced analytics to identify and address fraudulent activity.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2025
$175m
SERIES F
Apr 2023
$129m
SERIES E
Total funding: $545m
Company benefits
- Pension Scheme with a company contribution of 6% (if you contribute 3%)
- 25 days annual leave (with the option to buy up to 5 days) + birthday off!
- Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
- Tech & Cycle-to-Work Schemes
Company HQ
Waterloo, London, UK
Leadership
Vishal Marria
(CEO & Founder)Previously an Executive Director at EY, and Director of Financial Services at BAE.
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