Customer Service Representative, Wolters Kluwer

$45.1-61.7k

Junior and Mid level

New York

More information about location

2+ days a week in office (Monsey, NY)

Information services and software solutions

Open for applications

Information services and software solutions

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Open for applications

$45.1-61.7k

Junior and Mid level

New York

More information about location

2+ days a week in office (Monsey, NY)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Experience: 1-3 years corporate office experience in the legal services industry or equivalent
Enhanced Communication: Ability to convey information clearly and professionally
Customer Relationship Management: Demonstrates ability to build rapport with customers
Intermediate Problem-Solving: Can handle moderately complex issues effectively
Organizational Skills: Manages time and tasks efficiently
Advanced Product Knowledge: Good understanding of multiple product/service features
Software Proficiency: Familiarity with CRM tools and databases
QA Understanding: Knowledge of quality assurance standards
Mentoring: Ability to assist and train new team members

What the job involves

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience
This position includes drafting state documents, communicating with customers via phone and email, managing statewide projects as they present themselves, and a very professional attitude
As well as building and updating customer orders and records, researching jurisdictional requirements and a calling the state when necessary
This position offers an opportunity to further develop your skills in a dynamic and collaborative environment
Respond to a wider range of customer inquiries regarding state filings, including, but not limited to formations, foreign qualifications, amendments, mergers, conversions, multi-state projects, etc.
Resolve moderately complex customer issues and complaints
Process and verify customer orders and billing information
Assist with account upgrades and changes
Provide detailed product and service information
Document and escalate unresolved issues as needed
Participate in the training of new hires
Update and maintain customer records
Conduct follow-ups to ensure customer satisfaction
Adhere to compliance and quality standards

Application process

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company benefits

Hybrid/Flexible Work Environment

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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