Customer Experience Operative, Tropic

£25k

Junior and Mid level

London

3-5 days a week in office

Vegan and cruelty-free skincare

Job no longer available

Vegan and cruelty-free skincare

1001+ employees

B2CRetailBeautyWellbeing

Job no longer available

£25k

Junior and Mid level

London

3-5 days a week in office

1001+ employees

B2CRetailBeautyWellbeing

Company mission

To protect the planet and people, one product at a time.

Job

Company

Role

Who you are

Previous customer support experience is essential
Love people and be an expert communicator
Be excited about the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
Go the extra mile and have excellent customer service
Be happy to be in touch with our Ambassadors via email, phone and social media
Be up for getting stuck in and ready to tackle something new
Be looking to join a vibrant team in a growing business
Have ideas to burn, problem-solving skills and a drive to learn as much as possible
Have previous administrative experience and the ability to work to tight deadlines
Have experience with Zendesk (an advantage but not essential)

What the job involves

Resolving all Customer and Ambassador queries, including complaints
Communicating courteously and providing customers with help and advice by telephone, email and chat
Collaborating with various departments to seek further product information to resolve queries
Keeping up to date with any changes made to Tropic’s products
Recording relevant data and statistics into excel spreadsheets
Varied department administration, including completing spreadsheets and processing returns, refunds and exchanges
Full-time, rolling shifts 8am to 4pm or 11am to 7pm, between Monday to Friday. Weekend shifts are 9am to 5pm
Training will take place across Monday to Friday in person and possibly over video calls

Salary benchmarks

Our take

Tropic is a skincare brand on a mission to create products that are ethical and environmentally friendly. Certified vegan, cruelty-free and CarbonNeutral, its dedication to this mission is clearly reflected in its offerings.

The company only uses natural ingredients, so does not contain the preservatives to sit on shelf store, but has nonetheless seen impassive growth. This stands as testament to the interest that consumers have in what Tropic is selling, and suggests a promising future for the brand.