Senior Analytics Manager, BigCommerce
$147.3-249.1k
Open SaaS ecommerce platform
Job no longer available
Open SaaS ecommerce platform
1001+ employees
Job no longer available
$147.3-249.1k
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- 8+ years of experience working in an analytics or business intelligence function for a SaaS or eCommerce company using SQL to analyze large datasets to answer business questions (ideally in both acquisition and retention capacities)
- 4+ years of management of technical analysts required
- Proven success administering data visualization tools and techniques (Tableau, Looker, or Sisense required) in an environment where infrastructure is largely not pre-established
- Multiple years of experience using SQL to analyze large datasets and answer business questions, requiring the active ability to jump in and demonstrate to team
- Ability to draw upon experience transforming ambiguous problems into innovative analytics solutions via process, technology, and/or insights changes
- Deep knowledge of go-to-market tactics in a B2B context, and the ability to ask contextually relevant questions to quickly ramp education on disparate business processes and goals
- Technically proficient in CRM systems (Salesforce required), marketing automation software (Marketo preferred), customer data platforms (Twilio Segment ideal) and data visualization tools (Tableau required, Amplitude a plus)
- Familiarity with industry trends in AI/ML, previous data science experience is a plus
- An engaged, people person with experience in cross-functional roles and indirect influencing
- Proactive and results-oriented, comfortable independently solving ambiguous problems
- Thoughtful, servant leader who earns trust and builds strong working relationships
- Bachelor’s degree in Finance, Economics, Statistics, Math, or Engineering required
- Master’s degree in Business, Computer Science, Management Information Systems, or Data Science preferred
What the job involves
- Lead the Analytics team, charter, and mission within the broader Operations, Analytics & Data Solutions group
- Partner closely with the leaders of Business Insights, Data Solutions and Data Strategy to produce highly governed and absorbable analytical views that lead to positive change in the business
- Be a thought leader in incorporating the latest in Artificial Intelligence (AI) / Machine Learning (ML) into BigC’s rapidly evolving data strategy
- Develop, design and deliver robust data sets and visualizations that lead executives and key decision makers to rapid insights and strategic action plans
- Proactively diagnose key BigCommerce data challenges and gaps in insight and develop a prioritized roadmap to address them in scalable, self service-promoting ways
- Author, maintain, and scale an all-inclusive business data catalog and metrics list to promote easier access to analytics and consistency in reporting across teams
- Bolster prioritization and communication across the org by ingraining an accurate, timely, groomed capacity and sprint planning process
- Facilitate a “test and learn” approach to measuring and optimizing innovative tactics for lowest effort highest scale impact on day-to-day operations
- Collaborate closely with Strategy, Revenue Operations and FP&A teams to support critical data needs of our most critical growth teams while balancing all stakeholder needs
- Foster a highly collaborative environment between analysts, data engineers, business application administrators, and other stakeholders to ensure reliable data collection and measurement capabilities that all teams will benefit from
- Foster a culture of repeatability, scalability, and sharing amongst data-centric teams at BC, with a goal of building sustainable tools and processes that will last well into the future
- Bring industry best practices for efficiency in design and impact in data visualization to the table to craft dashboards and KPIs that provide insight into business performance, and lead others to do the same
- Constantly identify and mitigate risks to schedule, scope, and resources while balancing competing priorities across multiple initiatives and stakeholder requests
- Recruit, lead, manage, motivate, and coach team members to maximize their individual potential, contributions and professional growth
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company HQ
Four Points Centre, Austin, TX
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
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