Cloud Support Engineer, Crusoe Energy Systems
$140-165k
+ Restricted Stock Units + Bonus
Clean computing infrastructure
Open for applications
Clean computing infrastructure
201-500 employees
Open for applications
$140-165k
+ Restricted Stock Units + Bonus
201-500 employees
Company mission
To align the future of computing with the future of the climate.
Role
Who you are
- We are looking for someone passionate about customer experience, documentation, taking initiative, and playing a key role in the success of expanding Crusoe Cloud and its climate impact
- Customer Support Experience: 3-5 years in a customer support role, with experience working in cloud, storage, networking environments
- Cloud Knowledge: Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)
- Communication & Customer Service: Strong communication and customer service skills, with the ability to prioritize competing escalations
- Troubleshooting Skills: Excellent troubleshooting skills and ability to work with cross-functional teams
- Educational Background: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field or 4+ years of experience in a technical position
Desirable
- Knowledge of other public cloud technologies (e.g., AWS, Azure, GCP)
What the job involves
- Crusoe Cloud is expanding its Cloud Support Engineering team to support our customers in the development and growth of our carbon-reducing cloud
- As a Cloud Support Engineer, you will be a crucial first responder to customer challenges, working directly with them and collaborating closely with our Solutions, Product, and Engineering teams
- Your efforts will be key in creating timely and systematic solutions to troubleshoot current problems and proactively identify and prevent future issues
- We offer high-performance GPU compute at a fraction of the cost of hyperscalers, and you will ensure our growing customer base can resolve their challenges quickly to advance their work in AI/ML, advanced physics simulations, or computational biology
- Customer Support & Troubleshooting: Work alongside customers as the first responder to their challenges
- Cross-Functional Collaboration: Collaborate closely with Solutions, Product, and Engineering teams to create timely and systematic solutions
- Proactive Problem Solving: Identify and prevent problems from occurring
- Documentation: Contribute to the creation of documentation to empower both internal teams and customer self-service
- Customer Advocacy: Ensure our growing customer base can resolve their challenges quickly to advance their work
Our take
Methane, that is mostly generated by flaring in the oil and gas industry, is a major contributor to global warming - as are the carbon emissions produced by global computing (especially bitcoin mining.) Crusoe Energy Systems reduces flaring, and repurposes waste natural gas into energy for these processes, thus removing methane from the atmosphere and simultaneously reducing the carbon footprint of computing.
Crusoe's mobile data centers can be deployed to generate power from methane waste at its source. As well as its patented Digital Flare Mitigation system, Crusoe is also working to enable alternative revenue streams for renewable and clean energy projects, with the ultimate aim to run data centers on renewable energy.
The company has connections with Kraken Oil & Gas, Devon Energy, Enerplus, and more; and its computing power is used by institutes such as MIT. The rising pressure to take action on climate change, coupled with the need for high-energy computing as more infrastructure moves online, has placed it in a massive industry. With the capability of its systems to reduce the equivalent of 8,000 tonnes per year of CO2 and 2023 debt financing amounting to $200 million in investment, Crusoe Energy Systems is well positioned to make an impact and drive for further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$600m
SERIES D
Apr 2022
$350m
SERIES C
Total funding: $1.1bn
Company benefits
- Stock options in a fast-growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 4% match
- Unlimited time off
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- Company paid commuter benefit; $100 per month
- Pet-friendly offices
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(President & COO)Started their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
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