Customer Success Manager, Pawprint
£35-40k
Platform to facilitate businesses' sustainability
Job no longer available
Platform to facilitate businesses' sustainability
21-100 employees
Job no longer available
£35-40k
21-100 employees
Company mission
To help millions of people reduce their carbon footprint in a fun, social way.
Role
Who you are
- Credible Customer Success experience working within a B2B SaaS environment
- Strong communication, networking and presentation skills
- Experience driving new software adoption
- Knowledge of Customer Success best practices
- Interest in environmental and sustainable issues
- Ability to work independently and as part of a team
- Confident in negotiating renewals and realising opportunities to grow client accounts through upsell or cross-sell
What the job involves
- Become an expert on the Pawprint product offering and getting to know our sector and value proposition inside out
- Working within our Pawprint Customer Success frameworks to onboard, engage and manage client implementations. You’ll ensure that your client portfolio has a great experience with Pawprint and uncover opportunities to expand your accounts to realise more commercial value
- We are looking for someone who is a great relationship builder to manage successful engagements with our clients. You’ll need to understand what our clients value and how Pawprint can support them in achieving their goals. You will need to be comfortable forging relationships at various levels across our client businesses, including taking ownership of C-suite level relationships
- Working closely with colleagues in the Customer Success team as well as across the business to ensure that the client voice is heard and that feedback can be acted upon. Our business has a strong ethos of client and product discovery, and we expect CSMs to be on the forefront of leading this discovery
- We are a supportive and collaborative team, but one where everyone is trusted and given autonomy to perform at their best. We have high standards for ourselves and what we offer clients, and our chosen candidate for this role will be expected to meet this standard - bringing your own unique voice, ideas and experience to the table
- Collaborating on internal strategies and processes, working closely with colleagues in the Customer Success team and beyond to improve what we do and how we do it
Our take
People are aware of the seriousness of climate change, with most being willing to change their behaviour. However, many are unsure and overwhelmed in where to start- this is where Pawprint comes in
In a world where carbon tracking is increasingly becoming the trend, Pawprint brings technology, behavioural science and carbon data together in one platform. It is expert-backed and sources its data from Mike Berners-Lee, an authority on carbon footprint at Lancaster University.
Pawprint offers both a personal option to solving climate issues and a B2B Pawprint For Business. Already they have attracted 2,500 registrations with 400,000 unique monthly visitors. Moreover, both Standard Life Aberdeen and BrewDog are using this service.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2021
$1m
SEED
Nov 2020
$0.5m
SEED
Total funding: $2.8m
Company benefits
- 32 days holiday (pro-rata) – and we will make you take it. Burnout is not big or clever.
- Work from home opportunities
- Living wage employer
- Plus, every year your salary will be reviewed (at least) in line with inflation
- 1% for the Planet member
- We give back to ensure our impact goes even further
- All Pawprinters get access to unlimited monthly coaching for professional or personal development
Company HQ
Edinburgh, UK
Leadership
Christian Arno
(CEO)Founder and former CEO of language translation partner, Lingo24.
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