Customer Support Associate, EverCommerce

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Persuasion - Persuading others to change their minds or behaviour
• Service Oriented - Actively looking for ways to help people
• Intermediate Excel skills
• Strong attention to detail
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Highly motivated with the ability to work independently

Desirable

• We are looking for a self-motivated Customer Support Associate to join our GoodTherapy team. GoodTherapy, an EverCommerce brand, connects therapists and people seeking therapy, as well as helping mental health professionals grow their practices
• Daily responsibilities will include interacting with our customer base of therapists and those seeking therapy, working with our marketing team on great product initiatives, and supporting our technology team with context and feedback on product improvements, changes, and other fun tasks
• Respond to all inbound support inquiries via email, phone, and live chat
• Educate customers on how to fully utilize the platform
• Foresee future challenges by assessing the unique needs of each client and their account
• Promote and upsell other product offerings within the GoodTherapy platform
• Assist the Support team with onboardings, support calls, and possibly other short-term projects when needed
• Support the technology team with context and feedback on product improvements and changes