Customer Success Specialist, Global Relay
Compliance messaging and message management
Job no longer available
Compliance messaging and message management
1001+ employees
Job no longer available
1001+ employees
Company mission
Global Relay's mission is to helps organization manage and control their communications data.
Role
Who you are
- Degree or Diploma and/or 1+ years of account management or customer service experience, ideally in the information technology sector with an understanding of cloud solutions
- Demonstrates ability to assess customer needs and deliver appropriate solutions
- Professional business manner with the ability to comfortably interact with various executive business levels
- Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
- Excellent verbal and written communications skills
- Previous direct experience with Salesforce or other CRM system is highly desirable
- Resourceful with strong problem solving skills
- Enthusiastic, strong worth ethic and positive attitude
- Excellent listening, negotiation and presentation skills
What the job involves
- Provide world class service in handling and resolving customer enquiries
- Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
- Update and maintain Salesforce CRM
- Understand and explain features and benefits of Global Relay services
- Identify sales and upsell opportunities to existing customers
- Act as the main point of contact for inbound customer calls to establish strong customer relations
- Manage the ongoing relationship between Global Relay and SMB accounts by developing strong relationships
Our take
Effective messaging within companies is vital, but managing communication and archiving isn’t easy. Global Relay solves this problem by providing compliant, cloud-based messaging systems for some of the world’s biggest companies.
First founded in 1999, Global Relay is one of the most established companies of its kind, and now serves over 20,000 customers in 90 countries. These include 22 of the world’s 25 biggest banks. This is testament to the value and security of Global Relay’s solutions. The company owes much of its popularity to the versatility of its product, which captures and preserved over 60 data types, storing them in one unified repository.
Global Relay has benefited from a global uptick in demand for internal messaging platforms, but it faces stiff competition from similar providers, such as Slack and Microsoft Teams. Nonetheless, Global Relay’s impressive market figures are proof of its continued success and potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Company benefits
- Work from home opportunities
- Extended medical insurance
- Regular bonuses
Company HQ
Gastown, Vancouver, BC
Leadership
Warren Roy
(CEO)A life-long entrepreneur and 20+-year veteran in the information technology sector.
Duff Reid
(COO)Previously worked in architecture and engineering CAD (computer aided design) projects for 16 years.
Shannon Rogers
(President & General Counsel)Worked as a business and securities lawyer at McCarthy Tetrault and Borden Ladner Gervais.fourth employee.
Salary benchmarks
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