Customer Success Manager, Flowcode
Sports
$100-115k
OTE
+ equity
4 days a week in office (Soho, New York )
QR code generator platform
Be an early applicant
QR code generator platform
101-200 employees
Be an early applicant
$100-115k
OTE
+ equity
4 days a week in office (Soho, New York )
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- 2-3+ years in CSM, Account Management, Partnerships, or similar client-facing roles
- Experience in the sports industry or managing sports clients strongly preferred
- Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets
- Experience supporting live events or time-sensitive activations
- Exposure to platform migrations or complex product transitions for enterprise clients is a plus
- Strong understanding of fan engagement, attribution, and analytics
- Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus
- Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
- Ability to operate independently and deliver in a fast-paced, high-growth startup
- Flexibility to support occasional nights and weekends around key live events
What the job involves
- We're hiring a CSM focused on our sports and entertainment vertical, supporting clients like TKO, NHL, NBA, NFL, Premier League, and more
- You'll own relationships with leagues, teams, properties, venues, and live event organizers, driving adoption, attribution, and expansion
- This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes
- Have 2-3+ years in customer success, account management, or partnerships, ideally at a league, team, sports property, or with a book of sports clients
- Understand the sports business ecosystem: fan engagement, ticketing, sponsorship and partnerships, broadcast, in-venue, and merch
- Know how sports orgs are structured and can navigate from an individual champion in marketing or digital to the right budget owner in partnerships, ticketing, or revenue fast
- Can confidently connect Flowcode to sports KPIs: fan data capture, sponsor activation value, ticket and merch conversion, in-venue and broadcast engagement
- Plan around the calendar: seasons, tentpole events, PPVs, and off-season, and know how to keep accounts engaged when games aren't on
- Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure, including on live event days
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new activation use cases, sponsor integrations, sister properties, and budget pockets
- Build trust across sports orgs: marketing, digital, partnerships, ticketing, broadcast, event ops, and data teams
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
- NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio
- Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip, with seasonality factored in
- Executive engagement, Strategic QBRs, Event and Season Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders
- Risk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation
- Live activation readiness: partner with our team to make sure codes, Hubs, and FlowURLs perform on game day, fight night, and event day
- Cross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue
- Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team
- Sales partnership: identify and close upsell opportunities, including new properties, sponsors, and events
- Workflow alignment: build rhythms that match season calendars, event schedules, sponsor deliverables, and renewal cycles
- NYC presence: deepen sports relationships by showing up on-site, at live events, and as a strategic partner
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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