Principal Production Support Engineer, Pindrop

• Self-starter with the ability to multitask
• You enjoy working in a fast-paced start-up culture
• Good communication and presentation skills
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
• 5+ years of experience in a similar role or foundational understanding of the job duties
• Strong understanding of RESTful APIs and experience with tools/utilities to interact with them
• Exposure to Cloud platforms like AWS, GCP etc
• Familiarity or experience with Linux OS, Relational Databases and Scripting
• Proficiency in creating, maintaining, and organizing technical documentation
• Experience with cloud-based ticketing tools
• Passionate about solving challenging problems and troubleshooting until a solution is discovered
• Technologist at heart that has a high desire to work with bleeding-edge solutions
• Truly able to understand and learn new tools from top to bottom
• Not afraid to raise your hand when you have questions or lend a helping hand to your peers

Desirable

• Pindrop is looking for a Principal Production Support Engineer for our Client Services team that will be a key player when deploying and supporting Pindrop's bleeding-edge solutions
• Our Client Services team manages smooth deployments and ensures our clients receive prompt, courteous, and expert technical assistance
• The Production Support Engineer will work closely with Professional Services, Development, Sales and Engineering to ensure Pindrop is delivering overall superior service and support to our customers
• Within 30 days you’ll be
• Be acclimated with our products and start working on access to required applications
• Within 60 days you’ll
• Complete the onboarding process and join troubleshooting sessions with other engineers to learn the internal complexities
• Within 90 days you’ll
• Independently handle customer cases and incidents while working collaboratively with multiple internal teams