Customer Success Manager, Sastrify
German-speaking
Budgeting and procurement software
Be an early applicant
Budgeting and procurement software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To provide the right set of software, lightning fast and for fair prices, to make companies successful.
Role
Who you are
- You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
- You have 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting
- Experience in B2B SaaS and/or procurement experience is a strong plus
- You are highly adaptable, able to work in a fast-paced and ever changing environment
- You possess strong interpersonal skills and experience building strong relationships - internally and externally (C-level)
- You are a self-motivated and proactive team player who is able to prioritize your book of business
- You have a drive for action and delivering customer outcomes!
- You have outstanding written and oral ability in German and English
- Experience working with Gainsight is a plus
- You thrive working remotely (we don't have an office)
What the job involves
- We are looking for a driven Customer Success Manager (m/f/d), who is ready to achieve the best results for our clients
- You will work directly with and for our clients, supporting them throughout the process with the aim to provide the best customer experience
- You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service
- You'll be working closely with Jan Horskotter, one of our 2 Team Leads Customer Success at Sastrify
- Driving adoption, utilization, and growth for your portfolio of customers, supporting them in optimizing their SaaS procurement practices through success planning
- Consult and enable customers to work successfully with our product by setting up the right processes to find, select, and buy new SaaS tools
- Develop and manage long-term relationships with key customers and multiple stakeholders across each company
- Surface opportunities to expand existing accounts when it’s right for the customer
- Run commercial renewal process end-to-end, looking to retain and upsell accounts
- Partner with our SaaS Procurement Specialists and Product teams to solve customer requests and deliver value
- Analyze and detect risks early in the customer journey, and drive an action plan for impactful resolution
- Develop product expertise, providing the best customer training and helping to discover aspects of the product align with their desired outcomes
Application process
- Interview with our Talent Acquisition Manager
- Interview with our Team Lead Customer Success
- Knowledge Assessment Session with the Team
- Interview with one of our Founders
- Reference Check
- Your contact person for this role is Frieda Mocker. Feel free to reach out to her with any questions!
Our take
Sastrify’s highly-automated platform helps companies, mainly small-medium sized, optimize their SaaS procurement and spending. It’s a smart model as the SaaS industry continues to boom, meaning companies are often at risk of overspending on superfluous tools.
Though only launched in 2020 by a pair of former mobility industry entrepreneurs, Sastrify has shown remarkable growth, already being used by unicorn startups such as Gorillas and sennder.
Through proper investment and strategic partnerships (with companies such as Capchase), Sastrify is aiming to accelerate sales and product development in Europe, the US, and beyond to meet the growing demand for its services.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2023
$22m
SERIES B
Jan 2022
$15m
SERIES A
Total funding: $44.9m
Company benefits
- Full responsibility from day one
- Work with our amazing international team
- Monthly Virtual Team Events
- 30 vacation days
- Learning budget
- State of the art equipment (also for your home-office)
- Remote-first mindset (work from anywhere between CET-1 and CET+1)
Company values
- We Are A Remote First Company - We strongly believe that remote work gives us more freedom, flexibility and happiness
- We Are Curious And Eager To Learn - We are always looking for ways to improve and learn from our teammates. At Sastrify, there are never any dumb questions
- We Are Open-Minded And Have An Agile Mindset - We work smart, not hard. We’re open to new ideas and we are constantly evolving and iterating in our work to make it the best it can be
Company HQ
Nippes, Köln, Germany
Articles
Leadership
Maximilian Messing
(Co-founder & CTO)Prior to Sastrify, co-founded and was Managing Director of mobility tech company evopark (acquired by Scheidt & Bachmann group, 2018).
Sven Lackinger
(Co-founder)Co-founded and was co-Managing Director of evopark with Sastrify co-founder Maximilian Messing.
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