Customer Support Engineer, VAST Data
More information about location
AI operating system
Be an early applicant
AI operating system
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To empower intelligent agents to store, think, communicate, and act.
Role
Who you are
- As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
What the job involves
- VAST Data is looking for a Customer Support Engineer to join our growing team!
- This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence
- You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab
- The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t
- You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Our take
VAST Data is building what you might call the plumbing for the AI era - a purpose-built data platform that unifies storage, compute, and data services in a single, scalable system. With its disaggregated, shared-everything (DASE) architecture, it allows companies to scale their storage independently from compute, meaning AI workloads can grow without behind held back by infrastructure bottlenecks. And their platform delivers flash-speed performance, multi-protocol access, and enterprsie-grade reliability, all while keeping costs reasonable.
This architecture is especially relevant now and the company has recently partnered with GMI CLoud as a key data infrastructure provider for GMI's ambitious new "AI factory" in Taiwan. The data centre is expected to house 7,000 NVIDIA Blackwell GPUS and will lean on VAST's exabyte-scale storage to handle data for model training, inference, and real-time processing.
On top of this, VAST has secured some major partnerships and deals that really position it strongly for the future of AI infrastructure. In November 2025, it struck a $1.17B agreement with CoreWeave, making VASt the primary data foundation for their GPU cloud. It also expanded its collaboration with Google CLoud to offer its AI Operating System as a fully managed service, allowsing global data access across on-prem and cloud environments using VAST DataSpace. These moves suggest VAST isn't just keeping up with AI demand but shaping the infrastructure that will power the next generation of large-scale, distributed intelligent systems.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Leadership
Renen Hallak
(Co-Founder & CEO)BA and an MSc in Computer Science. Prior to co-founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Co-FOunder & Chief R&D Officer)BSC in Computer Software Engineering. Prior to co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(Co-Founder)Prior to co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
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