Senior Revenue Enablement Manager, Human Interest
Customer Success
$120-135k
OTE
$110-115k
BASE
Full-service 401(k) plans for SMBs
Be an early applicant
Full-service 401(k) plans for SMBs
501-1000 employees
Be an early applicant
$120-135k
OTE
$110-115k
BASE
501-1000 employees
Company mission
Human Interest's mission is to ensure that people in all lines of work have access to retirement benefits.
Role
Who you are
- You’re the right fit for this role if you have a passion for the adult learning process, have experience working in a face-paced startup environment, seek out collaborative opportunities, thrive on problem-solving, and default to action
- And as we go 24,791 mph, you should be comfortable with change
- BA degree or equivalent years of experience required
- Understanding of SaaS business motions and customer lifecycle
- 5+ years of experience in Customer Success and Operations enablement role focused training content design, education, or related Learning and Development position
- Excellent verbal and written communication skills
- Ability to work in an organized, efficient manner at a fast pace with changing requirements
- Strong attention to detail, project management skills, and can work independently with cross-functional teams
- Well-versed in problem identification, needs and learner analysis, educational strategies, curriculum strategies and requirements scoping, adult learning theory, implementation strategies, and effective evaluation and feedback methods
- A background in education with corporate, startup, or SaaS experience is preferred
- Experience in Docebo and Articulate 360 is a plus
What the job involves
- Revenue Marketing & Enablement is the backbone of the Revenue team, supporting Sales, Partnerships, Customer Onboarding, and Customer Success. This dynamic team is seeking an imaginative, adaptable, and people-centric leader who wants to create meaningful learning experiences through practical, effective, and scalable training
- The Sr. Revenue Enablement Manager will work closely with Customer Success and Customer Onboarding leaders, and other Enablement team members to design, develop, and maintain the future of our impactful learning programs, all while facilitating world-class training. This role reports to the Lead, Customer Success Revenue Enablement
- Consult, design, and deploy impactful learning experiences for new and tenured employees
- Partner with Customer Success Operations leadership to review training needs and knowledge gaps, develop plans to address them, and close the loop with data
- Facilitate course review process to ensure alignment with field expectations and needs
- Lead stakeholders through the design process and make key recommendations for design with learner’s needs in mind
- Regularly assess, adjust, and create learning materials to ensure our learning solutions are up to date and keeping pace with product changes/releases
- Identify and recommend the use of instructional design strategies, technologies, and applications
- Leverage rapid, agile development techniques and processes to produce content quickly
- Collaborate with trainers to ensure they are supported and equipped with the learning tools, materials, and structure needed to execute training sessions
- Where necessary, facilitate courses that enable role-specific competencies using both instructor-led and self-guided courseware
- Maintain a deep understanding of key Human Interest products and develop learning experiences that help clients leverage this service to achieve their business objectives
- Strive to continually innovate the learning experience
- Demonstrate the effectiveness of instruction by aligning training assets with measurable indicators across a comprehensive program, show how tough problems can be addressed with intentional learning activities
- Improve our ability to solve by partnering with operational leaders to enhance team member skills
- Increase velocity by building best-in-class training programs that empower Human Interest to continue scaling the organization at a rapid pace, without sacrificing the quality of the training and onboarding experience
- Create and execute training solutions that augment existing programs and launch brand-new offerings that support the launch of new teams, processes, and products
- Deliver top-tier training programs that engage learners, and empower them to be successful
- Become a subject matter expert for given areas within the customer success operations ecosystem of Human Interest, and become a trusted advisor for difficult-to-solve or edge-case scenarios
Our take
Human Interest is a company offering 401(k) for small and medium-sized businesses (SMB). SMBs have historically been unable to afford benefits for employees, leaving around 40 million Americans without a retirement plan. Human Interest is helping to change this with its platform that has eliminated all 401(k) transaction fees.
The company has seen strong adoption from businesses that have not previously had retirement benefits, including construction, retail, and hospitality - making waves in its target market. Its successes so far have allowed Human Interest to sharpen its competitive edge against similar companies such as Guideline.
With a series of substantial funding rounds under its belt, the company is looking to expand its network of integrations and partnerships with financial advisers, benefits brokers, and payroll companies, as well as hiring additional talent across various teams. Human Interest has also stated that it is eyeing a possible IPO for sometime in the near future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2024
$242m
LATE VC
Aug 2021
$200m
SERIES D
Total funding: $576.9m
Company benefits
- A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation
- Top-of-the-line health, dental, and vision, with employee premiums fully paid and dependent premiums 50% covered by Human Interest
- Stock options for every employee
- Generous FTO (exempt) and PTO (non-exempt) policies
- HSA or FSA offering with an annual employer contribution
- An annual membership to One Medical Group, with membership fees paid by Human Interest
- Short/Long-term disability and life insurance
- Generous parental leave policy
- Dollar-for-dollar match of employee donations to nonprofit 501(c)(3) organizations, up to $1,000 per year
- Monthly work from home stipend
- Comprehensive training and professional development via Beacon U plus an annual education stipend
- Annual wellness stipend
Company values
- Customer obsession: We start with customer outcomes and work backward to define the work required to achieve them.
- Long-term orientation: We make decisions that maximize outcomes over a long timeframe. We do not make short-term optimizations that come at the cost of the long-term outcomes we aim to achieve.
- Autonomous and accountable: We are transparent about expectations, take responsibility, and hold each other accountable.
- An escalating bar for talent and performance: We strive to continually raise the bar for talent at our company. We do not tolerate average performance.
- Fundamental optimism: We are fundamentally optimistic people. We acknowledge problems and challenges, but then move on to find ways to deliver for our customers, despite these challenges.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Roger Lee
(Board Director)Co-founder and CEO at Comprehensive. Studied Applied Mathematics at Harvard. Also co-founded Sub Profile and Thunder.
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