Senior Product Marketing Manager, Siena

Salary not provided

+ Opportunity for equity or stock grants

Senior level

Remote in Canada, US

Austin

Boston

Chicago

Denver

Miami

New York

Toronto

More information about location

AI-powered customer service platform

Open for applications

AI-powered customer service platform

21-100 employees

Artificial IntelligenceCustomer serviceSaaSAutomation

Open for applications

Salary not provided

+ Opportunity for equity or stock grants

Senior level

Remote in Canada, US

Austin

Boston

Chicago

Denver

Miami

New York

Toronto

More information about location

21-100 employees

Artificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.

Job

Company

Role

Who you are

5+ years of experience in product marketing in a technology company, preferably startup
Strong understanding of B2B software market and sales processes
Experience running virtual events
A marketer who thrives in fast-paced environments and is adept at shifting gears quickly
A natural at understanding complex tech products and turning features into compelling stories
Excellent written and verbal communication skills
Top-tier communication, presentation, and data-crunching skills
Attention to detail

Desirable

Experience marketing AI products
Technical background
Familiarity with the latest AI trends and tools

What the job involves

As Senior Product Marketing Manager, you'll be the driving force behind our product's growth and the key player in making our market presence impossible to miss
Develop and execute go-to-market strategies for new and existing products
Create compelling messaging and positioning for target audiences
Conduct market research and act as voice of the market
Gather competitive intelligence and lead our competitive strategy
Build competitive playbooks that position Siena as the #1 leader in our category
Build slides, narratives, and decks to effectively communicate product value
Craft engaging stories that resonate with potential customers and stakeholders
Develop and deliver webinars on a regular basis to educate and attract leads
Produce sales enablement materials and train sales teams
Collaborate with product management to define product roadmaps

Our take

Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.

Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.

The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Few candidates hear
back within 2 weeks

Company

Funding (1 round)

Nov 2023

$4.7m

SEED

Total funding: $4.7m

Company benefits

🏠 The flexibility to work from anywhere
🌞 Flexible working hours
💸 Stock options
🌴 Unlimited PTO (minimum of 15 days off per year)
📖 Growth stipend

Company values

Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds
Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.
Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better
Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it
Raise the Bar: We're not just meeting standards, we're aiming for setting them
Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks
Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it
Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators

Company HQ

SoMa, San Francisco, CA

Articles

Siena AI raises $4.7M to develop an empathic AI customer service agent

Discover and Google Cloud Develop GenAI Tools for Contact Centers

Leadership

Andrei Negrau

(CEO)

Also co-founded Cartloop and Relevon, and founded Elite Brands.

Lisa Popovici

(CMO)

Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.

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