Customer Success Specialist, Spreetail
Mandarin and English Speaking
eCommerce growth partner
Be an early applicant
eCommerce growth partner
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To accelerate brands and channels to compete for tomorrow’s eCommerce customer.
Role
Who you are
- 2+ years of experience in customer success, account management, or logistics customer-facing operations
- Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable
- Bachelor’s degree or equivalent experience in business or related field
- Exposure to global customers and an understanding of international markets is desirable
- Fluent in English and Mandarin
What the job involves
- An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes
- This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention
- The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving
- This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily
- Client Onboarding and Training: Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals
- Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns
- Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately
- Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels
- Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations
Our take
For many manufacturers, scaling their eCommerce reach and revenue can be costly and complex. Spreetail solves this problem by acting as an end-to-end eCommerce partner for manufacturers.
Spreetail is one of a raft of eCommerce accelerators that have seen impressive growth in recent years. However, its end-to-end nature sets it apart from many of its competitors. The company manages seven fulfilment centres providing next-day delivery, and handles all their clients' customer service and returns needs. Clients can sell across all major platforms including Amazon, Target and Walmart.
Spreetail's impressive in-house ad management and listing optimization offers, combined with its inventory forecasts and focus on quality customer service has served it well. Expanding its delivery reach has been a key aspect of the company's continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-45% employee growth in 12 months
Company
Company benefits
- We offer a hybrid work environment for team members working from our offices, and fully remote opportunities for our Software & Tech teams to focus on results then take time off when needed
- Our in-house Talent Development team will fuel the impact you can make in your career through leadership development workshops and one-on-one coaching
- We believe in celebrating your accomplishments. Each year is a new milestone with perks such as a home-owner bonus, tropical sabbatical trips, and all the unique Spreetail swag you can imagine
- We’ll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off
- Salaried Spreetailers enjoy untracked PTO and hourly team members earn 20 PTO days per year
- We encourage team members to take paid time off for volunteer opportunities throughout the year and we’ll match your donation dollar for dollar to the nonprofits you support
Company HQ
Lincoln, NE
Leadership
Brett Thome
(CEO)Joined Spreetail in 2008. They have previously served as Customer Service Manager and Head of Vendor Management in the company.
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