Customer Success Manager, Sagetap
$95-105k
OTE
+ Early-stage stock options
Linking business buyers to SaaS startups
Be an early applicant
Linking business buyers to SaaS startups
21-100 employees
Be an early applicant
$95-105k
OTE
+ Early-stage stock options
21-100 employees
Company mission
To help cloud technology companies and product teams get expert and rapid qualitative and quantitative feedback at scale.
Role
Who you are
- 3-5 years of experience managing customer relationships
- 2-5 years of experience in tech, preferably in B2B SaaS
- Strong interpersonal skills, including excellent written and verbal communication to a variety of internal and external stakeholders
- Strong organizational skills, including time management and the ability to multitask in a fast-paced startup environment
- Detail-oriented and professional polish, as this role primarily manages client relationships
- Self-motivated individuals with a customer-first mentality for building connections and trust
- Bonus points for experience in SaaS sales, marketing, or cybersecurity
What the job involves
- As a Customer Success Manager, you will manage a portfolio of SaaS vendor clients, building trusted relationships with stakeholders
- You will act as a Sagetap product expert and resource for stakeholders, helping deliver the voice of the customer to internal teams
- Working across Sales, Product, Engineering, Design, and our Sage Growth team, CSMs manage a variety of projects that will have direct and indirect impact on customers
- Own the vendor relationship post-sale, acting as the primary point of contact and strategic advisor throughout the vendor lifecycle, prioritizing vendor retention
- Run high-impact onboarding calls, ensuring vendors are set up for success by aligning on goals, best practices, and key milestones. This includes thorough demonstration of Sagetap's product features and setting expectations
- Develop deep understanding of each vendor’s GTM motion, positioning Sagetap as a core channel for product discovery and feedback
- Collaborate cross-functionally (Sales, Product, Marketing, Growth, Engineering) to deliver vendor feedback, influence roadmap priorities, drive feature adoption, and support vendor-specific needs
Our take
For companies developing enterprise software, increasing complexity and growing web demands make taking a competitive product to market tough. Sagetap pools together data analytics, data management, DevOps and cybersecurity experts who consult to help companies monitor competition and ensure their product tightly meets market demand.
Sagetap is a relatively new addition to the cloud computing sector, but by focusing intensely on high-growth companies developing enterprise software it is hitching its wagon to a rapidly expanding market. Forecasts anticipate the cloud computing market to be pushing a $1 trillion global valuation by 2026, with an increasing proportion of this coming from the fast-growth startups Sagetap addresses.
In 2024, the company raised Seed funding to support the development of what it calls the first AI-driven marketplace for enterprise software procurement. This will allow it to deliver a more targeted service with heightened value for both buyers and sellers.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2024
$6.8m
SEED
Oct 2021
$4.5m
SEED
Total funding: $12.5m
Company benefits
- Stock Options
- Medical, dental, and vision insurance
- Flexible work schedule
- Professional Development and Career Growth
- Generous Vacation and Holiday Policy
Company HQ
Cow Hollow, San Francisco, CA
Leadership
Kevin Hughes
(Co-founder)Previously an Inside Sales Representative at Instart Logic, and went on to work as the Bay Area Regional Sales Manager for Moogsoft. Alongside this, was also a fundraiser for Brighter Children.
Sahil Khanna
(Co-founder)Was a Business Value Analysis / Realization Team Leader for Moogsoft. Before that, worked in Product Marketing for Alpine Data and Pivotal Software
Salary benchmarks
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