IT Support Specialist, Kandji

• This role is perfect for someone early in their IT career who brings a strong sense of ownership, excellent communication skills, and a genuine passion for helping others
• Transparent communication — you keep teammates in the loop and don’t hold things back
• A helpful attitude with healthy boundaries — you’re willing to jump in, but you think critically before saying yes
• Curiosity and self-motivation — you're a self-starter who enjoys learning and figuring things out
• Team-first mindset — you’re collaborative, approachable, and ready to work across functions
• Accountability — you take ownership of your work and follow through without needing to be chased
• 1–3 years of experience in an IT support, help desk, or a similar role
• Familiarity with ticketing systems (e.g., Jira Service Management) and request handling
• Basic understanding of identity and access management platforms like Okta
• Basic or intermediate knowledge and experience administering at least one of the following: Google Workspace, Slack, Apple MDM software, and other modern technologies
• Excellent written and verbal communication skills
• Organized and detail-oriented with a proactive approach to problem-solving
• Strong collaboration skills and the ability to work with teams across the organization
• Hardware troubleshooting and management experience
• A desire to be a part of a world-class IT organization and set the standard for the NEW modern IT

Desirable

• We’re looking for an IT Support Specialist I to join our growing IT team
• This is a foundational role focused on providing frontline support to our internal teams
• You’ll handle support tickets, troubleshoot day-to-day software and hardware issues, manage access requests, and document IT processes
• You’ll also work closely with cross-functional partners across Security, Compliance, Workplace, and HR to ensure smooth onboarding, secure access, and responsive IT operations
• Respond to internal IT support tickets and resolve common hardware, software, and access issues
• Troubleshoot and support employee devices, peripherals, and business applications
• Manage access requests including user provisioning, deprovisioning, and app assignments
• Collaborate with HR to support employee lifecycle management processes
• Partner with Security and Compliance teams to maintain secure IT practices
• Collaborate with the Workplace team to manage and maintain corporate assets throughout the entire device lifecycle—from purchase to deployment, support, and eventual disposition
• Maintain and update internal documentation and IT knowledge base articles
• Participate in the deployment of new tools, systems, and product features
• Participate in on-call rotating shifts to provide general IT support to the global team as needed