Client Relationship On-site Representative, Viva Wallet

Salary not provided

+ Bonus, capped at an additional 18 months salary per annum

Junior and Mid level

Dublin

More information about location

5 days a week in office (Sandyford, Dublin)

Cloud-based neobank

Be an early applicant

Cloud-based neobank

1001+ employees

FintechB2BPayments

Be an early applicant

Salary not provided

+ Bonus, capped at an additional 18 months salary per annum

Junior and Mid level

Dublin

More information about location

5 days a week in office (Sandyford, Dublin)

1001+ employees

FintechB2BPayments

Company mission

To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.

Job

Company

Role

Who you are

2+ years of experience in business development within a fast-paced environment preferably a financial services institution or similar SaaS solution
Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems
Excellent communication skills (verbal and written)
Excellent level of (the local language)* and good knowledge of English
Ability to work independently and under pressure
A positive approach to objection handling
Good organizational skills and attention to detail

What the job involves

On-site Representatives are responsible for promoting company’s services remotely while providing merchants with the necessary support to ensure business continuity and optimal service usage
Promote company’s services through remote interactions
Assist merchants with verification and activation processes
Monitor and analyze portfolio performance
Provide remote support and consultation for existing customers
Perform scheduled and self-initiated activities
Ensure new merchants in the assigned portfolio complete registration
Enter and maintain up to date client information into the company's database and keep records with relevant data
Analyze market trends and customer feedback to refine strategies
Support existing merchants in maintaining active usage
Escalate issues by opening cases for problems beyond their resolution scope
Present product features and benefits to clients in a compelling manner

Our take

Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.

Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.

As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

32% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (3.4)

Company

Funding (last 2 of 4 rounds)

Apr 2021

$77.2m

LATE VC

Dec 2019

$87.4m

SERIES C

Total funding: $189m

Company benefits

Career development opportunities

Company HQ

Central Athens Regional Unit, Athens

Leadership

Haris Karonis

(CEO & Co-Founder)

Experienced in Product Management and Business Strategy.

Makis Antypas

(Co-Founder)

An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 9 more jobs at Viva Wallet