Senior Customer Success Manager, Cognigy
More information about location
Enterprise conversational AI platform
Open for applications
Enterprise conversational AI platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption
- A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives
- Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships
- Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience
- An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities
- Openness to travel up to 30% of the time within Europe, including preparedness for occasional international conferences or meetings
- A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization
- Fluency in German and English is essential
- A personal alignment with our company’s values and culture, contributing positively to our work environment
- Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes
What the job involves
- Seize the opportunity to become a catalyst for outcomes, driving unparalleled value in the cutting-edge landscape of enterprise AI software
- Your expertise will guide the strategic implementation of Cognigy's technology, directly linking every customer interaction to measurable business success
- As the architect of business value, you’ll manage customer health, devise value-centric sales strategies, and synchronize seamlessly with cross-functional teams to ensure clients not only realize but also maximize the potent benefits of their investment
- The success of your customers is your passion and motivation!
- Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases
- Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions
- Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features
- A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations
- Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business
- Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn
- Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company
- Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth
- Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.6m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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