Sales Operations Specialist, Innatera

• 4+ years of experience in sales operations and/or account management
• Hands-on experience with CRM systems (e.g., HubSpot, Salesforce) to manage pipeline and client accounts
• Proven ability to manage and track complex sales-related projects, ensuring they are completed on time and within scope
• Strong Excel skills to automate and extract metrics that track sales pipeline health
• Past exposure to contracts, NDAs, and MOUs, with a focus on customer agreements
• Excellent communication skills with the ability to build strong relationships with internal stakeholders and clients
• Ability to drive sales efficiency and process improvements
• Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively
• Ability to work independently, take initiative, and drive projects forward with minimal supervision
• Ability to work in a fast-paced, cross-functional environment with a collaborative and team-oriented approach
• Strong problem-solving skills, capable of analyzing data and providing actionable insights
• A proactive approach to managing client relationships, ensuring customer satisfaction and seamless project execution

Desirable

• The Sales Operations Specialist will play a key role in optimizing the sales processes, driving operational efficiency, and managing the day-to-day sales pipeline and client accounts for our Commercial and Applications Team
• This role will support the sales and application team, ensuring all opportunities and contracts are moving smoothly, and working closely with commercial, operations and applications teams
• The successful candidate will have a strong background in sales operations and project management, focusing on maintaining a healthy sales pipeline, facilitating communication across teams, and supporting the execution of strategic sales initiatives
• Drive day-to-day tracking and management of the sales pipeline, ensuring accurate updates and healthy progress
• Oversee the timely update of account plans, including client engagement and progress
• Coordinate sales contracts, NDAs, MOUs, and quotations, ensuring smooth execution of client agreements
• Collaborate with sales leadership to develop and track KPIs and other metrics that assess sales performance
• Manage the implementation of strategic sales initiatives and sales process improvements
• Ensure cross-functional collaboration to maintain a steady flow of client and sales information
• Track project timelines and milestones, ensuring all sales projects are on track
• Communicate with customers to keep deals moving forward and ensure timely feedback on ongoing contracts or applications
• Support account managers in driving customer engagements
• Monitor and manage customer requests, ensuring timely responses and follow-ups
• Oversee and manage new client leads and client onboarding processes
• Assist with the onboarding of new clients and sales leads, ensuring smooth transitions
• Identify areas for sales process improvement, suggest changes, and implement new strategies for efficiency
• Facilitate communication between sales, legal, and other teams to ensure timely contract processing and resolution of issues
• Ensure all internal tools (CRM, HubSpot, etc.) are up to date and reflect the current status of sales and projects