Junior Customer Success Manager, Dotdigital
Office located in London Bridge
Omnichannel marketing automation platform
Be an early applicant
Omnichannel marketing automation platform
201-500 employees
Be an early applicant
Office located in London Bridge
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.)
- Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree
- Candidates with passion and drive to learn and embody our ethos are encouraged to apply
- The successful candidate will demonstrate a consultative approach, the ability to listen and understand how Dotdigital can help our client's businesses, and exhibit fundamental commercial negotiation skills
- Familiarity with email marketing principles is a plus, although not mandatory for this entry-level role
- 1+ years proven experience within customer-facing roles, marketing or e-commerce (but not essential for the right candidate)
- Ability to grow an existing portfolio of accounts, elicit and build upon new referrals
- Strong written/verbal communication skills
- Organised and efficient
- Personable, confident and outgoing; a proven ability to build rapport
- Ability to excel in a team-based environment
- Confident and personable, with the ability to present in masterclass-type events both in person and virtual to customers
- Experience of digital marketing desirable, especially in an email marketing and/or SaaS environment
What the job involves
- Responsibilities include answering both platform and strategic queries as well as handling objections
- Manage the retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline
- You’ll be targeted on renewal, retention, and key customer objectives with a focus on advocacy
- Create, identify and qualify selling opportunities by maintaining regular contact with your clients
- Grow the accounts in your client portfolio through cross-and-up-selling
- Retain your customers by ensuring strong feature and channel adoption
- Provide the highest levels of customer service
- Deliver against your sales targets and pipeline commitments
- Collaborate with other teams including Support, Client Services, Corporate Sales and channel
- Maintain accurate and up to date records in our CRM system
- Maintain a high degree of account management and control
- Continually develop your industry knowledge and demonstrate commercial under-standing
- Develop strategic growth plans for key accounts in your portfolio
Application process
- 15 minute call with People Success Partner
- 30min interview with Head of Customer Success - Retention
- 1 hour interview with Head of Customer Success and Leadership Team
Salary benchmarks
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousands+ of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
11% employee growth in 12 months
Company
Company benefits
- Wellbeing reward
- Paid Sick Leave
- Healthcare
- Medical Cashplan
- Paid Eye Tests
- Annual performance bonus or commission plan
- Loyalty reward
- Employee of the year
- Dotdollars rewards
- Referral schemes
- ShareBuy and ShareReward Schemes
- Dotdigital day
- Enhanced parental leave
- Volunteering
- Christmas holiday closedown
Company HQ
London, UK
Articles
Leadership
Simon Bird
(Co-Founder)Previously studied Computer Science at Royal Holloway, University of London. Co-Founded Dotdigital after graduating in 1999.
Tink Taylor
(Co-Founder & President)Since co-founding Dotdigital, became an Email Marketing Council Member for DMA in 2006 for 15 years. They have also been an E-communications Council Member for 6 years at IAB.
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