Customer Success Manager, Saviynt
IAM/IGA
More information about location
AI-based identity security & access management platform
Be an early applicant
AI-based identity security & access management platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To safeguard enterprises through intelligent, cloud-first identity governance & access management solutions.
Role
Who you are
- Experience: 5-8 years of experience in a customer success or account management role within an enterprise SaaS organization, ideally managing Fortune 500 or Global 1000 accounts
- Domain Knowledge: Solid understanding of Identity and Access Management (IAM) preferred; experience in cybersecurity, governance, or compliance is a strong asset
- Technical Aptitude: Strong familiarity with cloud, hybrid, and on-premises IT architectures, with a proven ability to grasp complex software environments
- Communication: Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike
- Problem Solving: Demonstrated ability to independently manage customer relationships and navigate complex, high-stakes challenges to achieve positive outcomes
- Execution: A hands-on, detail-oriented approach with a relentless focus on customer outcomes and service excellence
- Travel: Ability to travel to customer sites as needed (up to 50%)
What the job involves
- As a Customer Success Manager (CSM) at Saviynt, you will champion customer loyalty and product adoption by aligning our innovative solutions directly with our clients' core business goals
- You will drive value-based outcomes through strategic oversight, adoption coaching, metrics analysis, and identifying opportunities for expanded services
- By conducting routine health checks and coordinating proactive remediation, you will ensure our customers stay firmly on track to hit their milestones
- Success in this role means higher customer satisfaction, stronger retention, account expansion, and building passionate brand advocates who eagerly recommend Saviynt
- Own the Relationship: Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise customers post-implementation
- Drive Retention: Manage the subscription renewal pipeline and actively track customer health metrics to proactively eliminate barriers to adoption and value realization
- Identify Expansion: Build deep, trusting relationships with key customer stakeholders to uncover and develop upsell and cross-sell opportunities
- Collaborate Cross-Functionally: Coordinate and facilitate complex technical and operational meetings between customers and Saviynt cross-functional teams to resolve roadblocks
- Analyze & Optimize: Monitor and analyze product utilization trends, translating data into actionable recommendations for both the customer and Saviynt’s product teams
- Partner Alignment: Collaborate closely with implementation partners supporting Saviynt customers to ensure alignment and optimize delivery outcomes
- Enablement: Plan and deliver customer education sessions on new product features, releases, and identity strategies
- Advocate Internally: Act as the voice of the customer, escalating feedback to drive continuous improvement across Saviynt’s product and engineering teams
- Sales Alignment: Partner with the Sales team during late-stage sales cycles to ensure a smooth transition and orientation process for onboarding customers
Our take
Saviynt’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimized.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Saviynt faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Saviyntnt is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2025
$700m
SERIES B
Sep 2021
$130m
EARLY VC
Total funding: $870m
Company benefits
- Competitive Pay: Money isn’t everything, but it sure helps. Base pay + bonuses = a rewarding experience.
- Great Benefits: Medical, dental, vision, & retirement programs. We’ve got you covered from head to toe.
- Flexible Time Off: Our holidays and flexible vacation policies ensure your next vacation is never out of reach.
- Employee Recognition: Your hard work never goes unnoticed. We celebrate and recognize when our people go above and beyond.
Company HQ
El Segundo, CA
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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