Technical Solutions Associate, Persona
$90-110k
+ Equity
More information about location
3-5 days a week in office
Identity verification infrastructure solution
Job no longer available
Identity verification infrastructure solution
201-500 employees
Job no longer available
$90-110k
+ Equity
More information about location
3-5 days a week in office
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- Curiosity: You have a passion for learning and embracing new challenges
- Technical aptitude: You have a desire and ability to learn complex technical concepts (technical background a plus!)
- Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
- Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
- Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences
- A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
What the job involves
- As a Technical Solutions Associate in the Technical Leadership Program, you’ll get the opportunity to leverage your technical degree to solve complex business and technical challenges
- You’ll gain business and customer-facing acumen by rotating across our Solutions Engineering and our Sales Engineering teams, allowing you to get exposure to all aspects of working at a growth startup
- If you want to use your engineering skills to help drive business growth, this position is perfect for you
- Technical challenges: You’ll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies
- Dynamic business exposure: You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together
- Business growth partnerships: You will partner with members of our Sales and Post-Sales functions to help solve problems and drive business results. You’ll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies
- Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices
- Mentorship and growth: You will receive 1:1 mentorship directly from a member of our sales and post sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry
- Professional development: You’ll build relationships with Persona’s executives made up of former Square, Dropbox and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams
- 20-month rotation program for December 2024 and December 2025 graduates where you’ll learn: Technical selling and demoing, solution design and architecture, implementation, solution deployment, & technical strategy
- Best in class 6-week training program, covering company and role onboarding, and technical product training
- Assigned mentor throughout the duration of the program
- Cohort dates are fixed in January and July
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Employee endorsements
Nice people
"Everyone who I have met and worked with so far have been intelligent and welcoming, and I feel like I can dive in and ask for help from anyone at..."
Funding (last 2 of 4 rounds)
Sep 2021
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company values
- People first. We will not make decisions that are good for the business but are not good for people — whether those people are our customers, their customers, or our team.
- Pursue relentlessly high standards. We hold ourselves to a high bar today and a higher one tomorrow. While we celebrate our wins, we constantly strive to raise the bar.
- Lead by serving. We share early and often to push our work forward, creating a space where it’s ok to ask questions and show unpolished demos instead of waiting for a perfect spec.
- Work in public. We encourage collaboration and transparency, sharing early and often to push our work forward. We create a space that makes others comfortable to ask questions, share unfinished thoughts, and show unpolished demos instead of waiting for a perfect spec.
- Start small, think big. Starting small allows us to provide value while learning lessons without losing sight of our vision.
- Speed is not a tradeoff. Speed is important, but so is quality. We strive to find ways to optimize and increase both. Going fast does not imply that our quality will suffer. Instead, it means we focus on being more efficient while continuing to operate at a high level.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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