Senior Product Manager, Gametime
Customer Operations Technology
$169.9-199.9k
+ Equity Package
Last-minute ticket platform
Be an early applicant
Last-minute ticket platform
201-500 employees
Be an early applicant
$169.9-199.9k
+ Equity Package
201-500 employees
Company mission
To connect people trough incredible shared experiences.
Role
Who you are
- 7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations
- Strong analytical skills and deep comfort working with data
- Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows
- Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools
- Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them
Desirable
- Experience with CRM/support platforms (Kustomer, Zendesk, Salesforce Service Cloud,, Talkdesk, etc.)
- Background in marketplaces, ticketing, live events, or fast-moving consumer tech companies
- Experience working with payment, compliance, or operationally complex systems
What the job involves
- Gametime is looking for a Senior Product Manager to drive the technology strategy behind our Customer Operations organization in collaboration with our Head of Customer Operations
- You’ll lead the tools, systems, and automations workstreams that power how we support fans
- This role will sit on the leadership team of our Customer Operations organization and collaborate closely with that team to support the vision
- This is a high-impact, cross-functional, hands-on role ideal for a PM who has worked on support platforms, IVR, chat, agent tooling, AI/automation, and customer facing support experiences
- Your mission: improve cost to serve, expand AI-driven automation, and elevate customer satisfaction—while championing the voice of the customer across the organization
- Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows)
- Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction
- Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs
- Champion the customer voice—leveraging data, feedback, and research to improve the support journey
- Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service
- What Success Looks Like:
- Lower cost to serve through automation and tooling improvements
- Higher customer satisfaction across CSAT, resolution time, and first-contact resolution
- Increased usage of AI-driven workflows, agent assist, and self-service tools
- Strong adoption of new systems and features across the Fan Happiness team
Our take
Gamtime is a last-minute event ticketing platform that aims to stand out from the myriad of other similar apps by allowing customers to buy a ticket after the event has started. The reason for this is that ticket prices for sports often fall dramatically after the game has started, making the most of the easy-to-use, quick-buy app's features.
Though this may only cater to a small percentage of its customers, it exemplifies a certain boundary pushing from the company. This is clearly something that the market supports, given its substantial fundraising from the likes of Bolt Ventures and Maven Ventures. In addition, Gametime’s position as both a seller and buyer marketplace has placed it in a great position as a commentator on live events, collecting valuable data.
With the demand for great-value event tickets likely to continue to grow, Gametime is in a prime position to capitalize on this trend. Although the company only sells tickets for the North American continent, it is seeing huge revenue across the sports, theatre, and music concert markets - and aims to use its funds to further enhance its products and market its app to younger eventgoers.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$30m
EARLY VC
Sep 2017
$8.2m
EARLY VC
Total funding: $71.5m
Company benefits
- Health Benefits: Medical, dental, and vision coverage for you and your dependents
- Equity: An ownership stake in the company you'll be helping to build
- Flexible PTO: 'Take what you need' vacation policy (we actually mean it)
- Remote First: Fully remote company
- Remote Work stipend: Monthly stipend to offset the cost of internet and any home office updates
- Paid Parental Leave: Peace of mind for parents to dedicate their time to the care of their new child
- Gametime Credit: Monthly Gametime credit to experience the product for yourself
- Team Celebrations: Company meetups and events in different cities across the US
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Brad Griffith
(Founder & CEO)Currently Visiting Lecturer at Stanford Graduate School of Business. Previously worked in Growth, iOS Development and Interactive Marketing at Zappedy, and was a Quantitative Researcher at LOLapps.
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