Customer Operations Associate, Mercuryo

Night Shift

Salary not provided

Bonuses available

Junior and Mid level

Remote from Canada, Europe, UK, US

More information about location

Crypto-powered payments solutions

Job no longer available

Crypto-powered payments solutions

201-500 employees

FintechB2BCryptocurrencyBankingPaymentsSaaSMobileBlockchain

Job no longer available

Salary not provided

Bonuses available

Junior and Mid level

Remote from Canada, Europe, UK, US

More information about location

201-500 employees

FintechB2BCryptocurrencyBankingPaymentsSaaSMobileBlockchain

Company mission

To use cryptocurrency to turn every business into a global one by making all kinds of business payments, no matter what their nature is, easy and accessible, like never before.

Job

Company

Role

Who you are

Strong spoken and written English
Customer service background preferred, and live chat experience is even better
Ability to multitask
Has an aspiration to grow within Mercuryo and contribute to building team culture
Previous FinTech start-up is preferable, crypto understanding is great but not essential
Experience using Jira & Intercom (Or similar Customer Service systems)

What the job involves

The team are on-hand 24/7 to support our customers around the world
As such, this role will be a permanent night shift position, based on a rotating shift pattern
Our night team usually operates between the hours of 9pm and 8am GMT+3
Shifts are 11 hours with a 1-hour break, working 4 shifts per week
Providing exceptional customer support via live chat, email and social media
Showing ownership and accountability for offering solutions that help and
Benefit our customers
Maintaining high service standards and continually improving the service to
Our customers
Responding to customer complaints and escalating issues as necessary
Have a great passion to improve our service & products
Describe and assign tasks for the technical team via Jira
Work well within a very talented and dynamic team

Our take

As the adoption of cryptocurrency accelerates, Mercuryo aims to use the power of decentralised finance to enable businesses to access low cost and rapid global transactions that can help increase their business reach and audience.

Mercuryo bundles its innovative payment features into easy-to-integrate products, with capabilities including diverse payment methods, and compliance and licence handling, as well as supplying round-the-clock support to its clients. With this approach, the company enables simplified access to the utility of DeFi, which helps businesses to scale at a faster rate.

The company has served over 200 companies across the globe, with grand aims to help overhaul legacy financial services. A series of partnerships, such as with market-leading cryptocurrency wallet MetaMask and Ethereum L2 layer zkSync will ensure Mercuryo is able to deliver enhanced products into the future and keep up with the evolving DeFi space.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-11% employee growth in 12 months

Glassdoor (4)

Trustpilot (3.1)

Company

Funding (2 rounds)

Jun 2021

$7.5m

SERIES A

Sep 2020

$2.9m

SEED

Total funding: $10.4m

Company benefits

Performance-based bonuses and salary revisions
Benefits package based on your personal needs
Professional development
Innovative work area & powerful technical stack
Challenging tasks
An opportunity to introduce your ideas – constructive creativity and proactivity are embraced and valued
Straightforward strategy, democratic environment, friendly team, healthy atmosphere, and respect towards your opinion
Highly-qualified management always at your reach

Company HQ

City of London, London, UK

Leadership

Petr Kozyakov

(CEO)

Also co-founded Aeloria. Former Sales Director at PayU, Commercial Director at Lacerta Privat Payment System.

Greg Waisman

(COO)

Extensive Project Management experience, including in roles at AdtoApp and ISINA Music Academy.

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