Customer Experience Team Lead, monday.com
$85.5-100k
+ Bonus and equity opportunities
More information about location
3 days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
$85.5-100k
+ Bonus and equity opportunities
More information about location
3 days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 2+ years of experience in managing a customer support team
- Experience with client facing organizations. Should be familiar with customer success and customer support
- Excellent team player with strong leadership skills
- Must be detail oriented and have strong project management skills needing minimal supervision
- Passion for customer experience, empowering others, and delivering value to customers
- Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals
- Exceptional communication skills and ability to work across groups and geographies
What the job involves
- Lead, coach, motivate and support team members to achieve success and develop
- Communicate transparently with leadership on business issues and potential solutions
- Optimize measurement and analysis of reports to ensure KPIs are being hit
- Take full ownership over their team and work. Impacting team member performance, growth, learning and development through coaching and mentorship
- Driving exceptional teamwork and collaboration while keeping everyone aligned on our mission
- Be guided by our customers’ experience as well as the department and company’s broader interests in every day-to-day task, interaction and project
- Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
- Communicate clearly and effectively, aligning team members around our strategy, collective and personal goals and KPIs
- Effectively measure performance, make decisions and optimize our impact utilizing different data points and sources
- Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and processes optimization
- Hire and onboard new employees
- Cultivate an energized and positive culture for our team, focused on collaboration, team building, inclusivity and fun!
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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