IT Service Desk Manager, Gong

$125-157k

macOS

Windows

GSuite

Okta

Slack

Zoom

Senior and Expert level

San Francisco Bay Area

More information about location

5 days a week in office

Revenue intelligence platform

Be an early applicant

Revenue intelligence platform

1001+ employees

B2BEnterpriseBusiness IntelligenceSaaSSales

Be an early applicant

$125-157k

macOS

Windows

GSuite

Okta

Slack

Zoom

Senior and Expert level

San Francisco Bay Area

More information about location

5 days a week in office

1001+ employees

B2BEnterpriseBusiness IntelligenceSaaSSales

Company mission

To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.

Job

Company

Role

Who you are

8+ years of experience in IT support
Proven experience troubleshooting Windows and MacOS
Proven ability to support remote workforce
Excellent communication and interpersonal skills
Ability to manage and prioritize multiple ongoing incidents and requests
Experience with basic user administration of Okta, Zoom, Slack, and GSuite
Basic knowledge of network troubleshooting techniques

What the job involves

Gong is looking for an IT Service Desk Manager to support our AMER workforce and lead the Service Desk team based in San Francisco
The Service Desk Manager is responsible for providing end user support for hardware, software, and SaaS products from initial response through resolution
They will take ownership of basic to medium complexity incidents and effectively communicate timely updates with the end user, management, and teammates
A successful candidate is comfortable communicating with local and executive leadership to align on priorities and work independently to achieve goals
They will also direct the work of the IT Service Desks specialists in various regions to support these goals
Partner with local leadership to align on IT requirements and priorities
Manages vendor relationships and ensures timely delivery of products and services
Advocate to IT Leadership for local needs
Troubleshoots hardware and software issues for laptops, peripherals, and mobile devices including login, application, performance, and basic connectivity
Responds to incidents and service requests in a timely manner
Maintains excellent communication with users on incident status with a focus on user satisfaction
Assigns and manages tasks assigned to local IT Specialists
Creates and maintains documentation for problems and the knowledge base
Troubleshoots and escalates office related issues (A/V, printers, network)
Supports user onboarding by deploying hardware and providing training
Manages user access to systems during employee lifecycle events (pre-hire, onboarding, separation)
Prioritizes tasks and tracks progress with minimal supervision and guidance

Our take

In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.

Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.

With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

8% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (2.4)

Company

Funding (last 2 of 9 rounds)

Jun 2021

$250m

SERIES E

Aug 2020

$200m

SERIES D

Total funding: $586.1m

Company benefits

Mental health support resources
Weekly wellness events
Work from home stipend
Generous vacation days
Quarterly recharge company shutdowns
Parental leave
Employee equity
Retirement savings
Commuter & parking benefits
Training & development programs
Employee resource groups
Mentorship opportunities

Company HQ

The East Cut, San Francisco, CA

Leadership

Amit Bendov

(CEO)

Former CMO at Panaya and CEO at SiSence.

Eilon Reshef

(CPO)

Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).

Salary benchmarks

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