Software Release Manager, Salesforce

• You are a bold leader who is visionary, makes data-informed decisions, takes smart risks and is effective at influencing all levels of stakeholders
• You are able to communicate clearly to everyone from Executives to individual contributors
• You have experience working in Agile environments
• You love customers and partners
• Bonus points if you are familiar with DevOps best practices and/or have experience managing B2B or B2C Cloud Application releases
• You seek opportunities to be mentored and to mentor others
• You have an insatiable desire to learn, and you leverage the analytical, organizational, and interpersonal skills that you learned through your bachelor’s degree in CS, Business, or another interesting field to lead cross-functional teams and deliver revolutionary solutions
• We encourage you to be courageous and ask questions, promote new ideas, and leverage data to challenge existing assumptions
• 3+ years of proven experience working with Large Scale SaaS environments and cross-functional engineering teams
• 1-3 years of release management experience in an enterprise software development environment with strong knowledge of SaaS business models
• 5 years of Technical program or engineering management experience with deep understanding of software development lifecycle using agile methodologies
• Experience leading cross-functional teams in a matrix management environment with proven ability to establish credibility across all levels
• Strong project management capabilities including familiarity with release management tools, concepts, and corporate risk control frameworks (e.g., Sarbanes-Oxley)
• Outstanding organizational, excellent verbal and written communication skills with outstanding attention to details, and relationship-building skills that enable consensus-building and effective stakeholder management
• Excellent analytical and problem-solving skills with detail-oriented approach to planning and execution
• Ability to master technical subjects relevant to the program while adapting to a dynamic, fast-paced environment
• Demonstrated leadership in driving complex initiatives to completion and removing obstacles
• A related technical degree required
• Ability to balance tactical execution with strategic thinking
• Ability to manage multiple priorities efficiently without loss of effectiveness

Desirable

• As a Software Release Manager at Salesforce you are responsible for the continuous delivery of application releases supporting mission critical services used by the world’s largest enterprises
• You leverage product management practices to define and program management practices to lead innovative initiatives focused on customer experience, scalability, continuous delivery and team development
• You use agile methodologies to plan, coordinate, and lead deployments of major product releases, weekly patches, and daily changes in a SaaS environment
• You are a Multiplier, and constantly look for ways to make other teams successful
• You understand that the success and productivity of the hundreds of scrum teams you interact with is critical to enabling continuous change
• You combine customer empathy and your passion for moving fast to deliver frequent, high quality releases that benefit our customers and partners and motivate our engineers
• Salesforce’s Release Management Team is a collaborative, fast-moving group thriving in a diverse culture of rapid delivery, revolution, and innovation
• Our top priority is to ensure a great customer experience as we release a constant flow of change across our products and infrastructure
• Release Managers are motivated, adventurous, bold, and invested in disrupting internal process while preserving customer trust
• Drive on-time delivery of high-quality enterprise software releases
• Define and manage release schedules, milestones, and success criteria based on business requirements
• Assemble and lead cross-functional teams for releases of varying complexity
• Follow release planning and execution processes
• Manage change control processes for releases
• Proactively identify/mitigate risks and remove obstacles
• Guide root cause analysis to prevent issue recurrence
• Provide oversight for production deployments
• Communicate plans/status and escalate issues as required
• Continuously improve release processes and implement agile best practices
• Successfully partner with all functions across the entire company