Technical Account Manager, Flock Safety
Safe City/ DFR
$150k
+ Equity
More information about location
Public safety operating system
Job no longer available
Public safety operating system
1001+ employees
Job no longer available
$150k
+ Equity
More information about location
1001+ employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- Highly preferred you have a FAA Part 107 drone operations and compliance. Experience with large-scale IT systems in government or public safety is preferred
- Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day
What the job involves
- The Technical Account Manager is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads
- The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions
- The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has
- The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise
- This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience
- Serve as the technical point of contact for frontline users (admins, analysts, training leads)
- Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product
- Provide ongoing technical support and ensure timely resolution of admin-level issues
- Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators
- Own and execute “Train the Trainer” programs to scale internal agency enablement
- Communicate product updates and platform enhancements to drive feature adoption and engagement
- Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers
- Partner with Product, PMM, and Enablement teams to:
- Stay aligned with the roadmap and upcoming releases
- Ensure all enablement materials and customer-facing resources are accurate and up to date
- Implement internal train-back programs and role-based learning
- Join customer calls and support escalations as needed to provide technical expertise
- Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement
- Support testing and rollout of new features with key customer partners
- Advocate for the frontline user experience across internal teams
- We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety
- The First 30 Days
- Focus:
- Quickly integrate into Safe City support and Technical Account Manager operations
- Key Actions:
- Support Safe City accounts and triage inquiries
- Participate in training (live + virtual) and join account syncs
- Partner with CSMs for onboarding and early adoption
- Connect with cross-functional teams on escalations and product updates
- Review and refresh enablement materials
- Deliverables:
- Train 3+ agencies
- Schedule regional training with CSM team
- Update onboarding docs and create a categorized enablement library
- The First 60 Days
- Standardize processes and scale support across Safe City accounts
- Continue Safe City technical support and training
- Lead monthly feature walkthroughs and best practices for CSMs
- Share roadmap updates and support PMM communications
- Build a Slack-based FAQ for internal use
- Identify process gaps and improve escalation paths with Product/Support
- Publish 3-5 admin troubleshooting workflows
- Create 3 customer-facing resources
- Host an internal “train-back” session for CSMs
- Update a key training deck
- Log Safe City friction points for Product/Support review
- Support CSM new hire onboarding if needed
- 90 Days & Beyond
- Own technical guidance for Safe City accounts and drive process improvements
- Analyze training metrics and ticket trends
- Lead feature rollout or feedback session with customers
- Align with PM, Marketing, and Enablement to refine training strategy
- Evaluate and improve customer-facing collateral
- Complete a regional training and one non–Safe City in-service
- Launch a monthly training calendar with webinars
- Continue monthly train-back sessions for CSMs
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. It's caught on too, with a funding round of $275 million awarded in 2025 that will be used to expand its manufacturing capabilities. lock Safety, a U.S. startup developing surveillance technology, has raised $275 million in new funding led by Andreessen Horowitz, as it invests in a manufacturing facility and expands into drone products, the company told Reuters. funding behind it, This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(Founder & CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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