IT Business Partner Manager, Keywords Studios
12 Month Contract
$62 - $87 USD per hour
Technical & creative services provider
Be an early applicant
Technical & creative services provider
1001+ employees
Be an early applicant
$62 - $87 USD per hour
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards
- Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience
- 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization
- Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP)
- Exceptional communication, interpersonal, and stakeholder management skills
- Strong understanding of ITIL/ITSM principles and best practices
- Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus
- Ability to manage multiple projects simultaneously in a fast-paced environment
What the job involves
- We are seeking a highly organized and proactive IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line
- This role is the bridge between our central IT initiatives and 13 of our creative studios across the globe
- You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations
- Studio Escalation & Support: Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams
- Strategic Onboarding:
- Lead and manage the transition of studios onto key corporate IT initiatives, including:
- Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization
- ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation
- Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols
- Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs
- ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms
- Change Management: Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations
- Stakeholder Engagement: Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localisation, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
- Paid time off (including sick and select holidays)
- 401(k) with 3% employer matching
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
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