Principal GenAI Solution Engineer, OpenTable

• We're seeking a hands-on, execution-driven leader to execute our AI platform strategy and scale our AI capabilities across the enterprise
• 8+ years in platform engineering, technical product management, or technical program management
• Strong proficiency with GenAI tools (OpenAI GPT, Claude, Gemini) and orchestration frameworks (LangChain, LangGraph, AutoGen)
• Hands-on experience with workflow automation platforms (Zapier, Power Automate, n8n, or similar)
• Enterprise integration experience with systems like NetSuite, Salesforce, Snowflake, or similar ERP/CRM platforms
• Programming skills in Python, TypeScript, or Go with ability to review code and build prototypes
• API design and integration experience with RESTful services and webhook architectures
• Program management expertise leading complex, multi-stakeholder initiatives from conception to delivery
• Budget management experience with P&L responsibility for technology investments
• Cross-functional collaboration skills with ability to influence without direct authority
• Technical communication skills to translate complex concepts for non-technical stakeholders
• ROI measurement experience with ability to define and track productivity and efficiency metrics
• Change management experience driving technology adoption across large organizations
• Risk assessment capabilities for evaluating security and compliance implications of AI tools

Desirable

• As Principal, GenAI Solution Engineer, you'll be OpenTable's AI platform champion: evaluating cutting-edge GenAI platforms, architecting scalable automation solutions, and enabling teams across the organization to harness AI productively and securely
• This role combines platform engineering, technical program management, and strategic leadership. You'll be responsible for platform decisions affecting 1300+ employees
• In this role, you'll drive measurable impact through strategic platform decisions and cross-functional execution. Your first year will focus on establishing OpenTable as a leader in AI-powered operational excellence through platform selection, pilot implementation, and scalable adoption across departments. Success means enabling teams to work more efficiently while maintaining security and governance standards
• Evaluate and implement enterprise AI workflow platforms (Glean, Zapier Enterprise, n8n, LangChain/LangGraph, etc.)
• Lead technical decisions on platform selection based on security, scalability, and integration requirements
• Design system architecture for multi-agent orchestration and enterprise system integration
• Manage vendor relationships and negotiate enterprise contracts
• Partner with department leaders (Finance, Sales, Support, Legal, Engineering) to identify and prioritize automation opportunities
• Translate business requirements into technical solutions and implementation roadmaps
• Lead implementation projects with clear milestones, success metrics, and stakeholder communication
• Enable internal teams to build and maintain workflows through training and documentation
• Establish technical standards for AI automation including security, monitoring, and evaluation frameworks
• Create enablement resources: templates, best practices guides, and onboarding toolkits
• Lead technical reviews of workflow implementations and provide architectural guidance
• Drive adoption metrics and continuously optimize platform performance and user experience
• OpenTable is at a pivotal moment in our AI journey. We've proven GenAI's potential through initial pilots - now we need to scale what works. This role will shape the AI platforms we choose, drive technical implementation across the company, and establish OpenTable as a leader in AI-powered operational excellence
• You'll have the unique opportunity to build something from the ground up while leveraging OpenTable's scale and resources. Your work will directly impact how 1300+ employees work daily and position OpenTable at the forefront of AI adoption in the hospitality industry