Customer Success Manager, Yokoy
Automated spending management platform
Job no longer available
Automated spending management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To revolutionise corporate spend management.
Role
Who you are
- You’re an accomplished Customer Success or Account Manager with a track record of working in a Software-as-a-Service (SaaS) industry (ideally)
- Degree (University/University of Applied Sciences) in business administration, finance, marketing or a related field
- You have a strong ability to build and maintain long-term customer relationships
- You bring excellent communication and presentation skills, with the ability to articulate complex ideas and solutions to both technical and non-technical audiences
- Ideally, you've worked with Enterprise customers before
- You have an analytical mindset with the ability to identify patterns, trends, and opportunities for improvement
- You are results-driven and customer-focused, with a passion for delivering exceptional service and driving customer success
- You’re self-motivated and proactive, with the ability to work independently and collaboratively in a fast-paced, dynamic environment
- You are proficient in CRM software and other customer success tools
- You are fluent in German and English (both written and spoken); other languages are a plus
What the job involves
- As a Customer Success Manager at Yokoy, you will play a key role in managing our fast-growing customer accounts along long-term partnerships and generating growth through up-sell and cross-sell opportunities
- You will identify new use cases for the digital transformation of our customer companies and support them in realizing the full potential of our Spend Management Solution in the long term
- Manage and expand long-term customer relationships in the DACH region
- Proactively develop use cases and strategies to drive account expansion and upsell/cross-sell opportunities with our customers
- Increase customer satisfaction by actively collecting feedback, identifying pain points, and proposing improvement opportunities
- Run quarterly business reviews (QBRs) and yearly executive business reviews (EBRs) with your enterprise accounts
- Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with our SaaS Platform
- Negotiate contract renewals with existing customers, ensuring a smooth and successful renewal process
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
- Collaborate closely with sales and product teams, providing valuable insights and feedback to drive customer success and product enhancements
- Stay updated on industry trends, market developments, and competitors to better serve and align with customer needs
Application process
- Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy
- What’s going to happen next: we aim to get back to you regarding your application within 8 business days
- Our interview process tends to take around 4 weeks to complete
- If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know
Our take
Yokoy is a spend management automation company, offering corporate credit cards and AI-powered expense and invoice management. The company’s all-in-one fintech platform easily integrates with existing ERP systems and works in multiple currencies, providing midsize to large enterprises with actionable insights through its adaptable and intuitive platform.
While the company faces competition within the market against Spendesk, Pleo, Moss and more, Yokoy has proven itself to be a strong competitor, growing 400% year-over-year. The company previously acquired Innflow, expanding its SAP-centric information system capabilities, and has over 500 enterprise customers, including Bitpanda, On, and DPD Group.
The company’s latest Sequoia Capital-led funding has fuelled the company’s European expansion, with the “soonicorn” company present in Switzerland, Germany, Austria, the Netherlands, Serbia, and now Spain. By continuing to focus on expansion and its mergers and acquisitions (M&A) strategies, market-leading Yokoy is well set to see further accelerated growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Hybrid/Remote Work Options
- Flexible Work Schedule
Company HQ
Escher Wyss, Zürich, ZH
Leadership
Philippe Sahli
(CEO & Co-Founder)Former CFO at Beekeeper, and was the Director & Chief of Staff (Group Operations) at UBS.
Thomas Inhelder
(CFO & Co-Founder)Former Head Of Finance at Beekeeper, and was the Country Finance Manager at BT Group.
Melanie Gabriel
(Co-Founder)Current Board Member at WE SHAPE TECH. Former Head of Marketing at dizmo. Co-Founded Armoire Au Revoir.
Lars Mangelsdorf
(CCO & Co-Founder)Former Senior Account Executive at Beekeeper, and was a Sales Manager at Künzli SwissSchuh AG.
Salary benchmarks
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