Customer Success Renewals Analyst, Smartsheet
Offers Restricted Stock Units (RSUs) for eligible roles
Dynamic workspace platform for collaboration
Open for applications
Dynamic workspace platform for collaboration
1001+ employees
Open for applications
Offers Restricted Stock Units (RSUs) for eligible roles
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- The ideal Renewal Analyst is an experienced professional with a full understanding of the SaaS contracting space
- 5+ years of Sales, Customer Success or Finance experience
- 2+ years of experience working in a software renewal role
- Strong negotiation skills with experience driving contracts to completion
- Experience analysing complex problems, developing recommended solutions, and/or managing risk
- Strong sense of urgency and efficiency in completing work within set deadlines
- Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
- Motivated by an entrepreneurial mindset and comfortable with ambiguity
- Experience working with Salesforce (essential), Gainsight and Smartsheet (preferred)
- Understanding of the legal frameworks around SaaS renewals
- Legally eligible to work in the UK on an ongoing basis
What the job involves
- As a Customer Success Renewals Analyst, you will support the Customer Success Organisation in driving a portfolio of customer renewals
- You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers
- This key role is part of the Customer Success team, reporting to the Manager, Customer Success, and is based in either London, UK or remote
- Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
- Ensure a positive customer experience throughout all stages of the renewal process
- Partner with sales, customer success, order management, our partner organisations and senior leadership to accelerate the contract renewal process and create positive outcomes
- Build and communicate an accurate forecast for upcoming renewals
- Identify and highlight any renewal risk to your partners and work with all team members in order to develop resolution strategies
- Evaluate your portfolio to prioritise time to render the most favourable outcomes
- Highlight opportunities for process improvement
- Perform other duties as assigned
Salary benchmarks
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2017
$53.9m
SERIES F
May 2014
$35m
SERIES E
Total funding: $121.4m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- Monthly contributions toward your pension
- Mployer-paid Private Medical and Dental, additional cost for family members
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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