Customer Experience Associate, Nutrafol
West Coast
$50-55k
+ Quarterly Bonus Program
More information about location
Natural products to improve hair growth
Job no longer available
Natural products to improve hair growth
201-500 employees
Job no longer available
$50-55k
+ Quarterly Bonus Program
More information about location
201-500 employees
Company mission
To help people grow into their best selves through whole-body health.
Role
Who you are
- We are seeking a remote Customer Experience Associate to join our rapidly growing team to provide a high-level and empathetic customer experience at Nutrafol!
- This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker
- 1-3 years in a customer experience-related role; e-commerce or startup preferred
- Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products
- Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer
- Demonstrated positive approach toward customers
- You have a passion for understanding problems and are solution-oriented
- You have a head for science as it pertains to health and wellness
- You are a self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small
- You’re a people person and you truly enjoy making someone smile
- Bilingual in English/Spanish preferred
What the job involves
- In this role, you will play an active role in enhancing the overall customer experience, and team efficiency
- Answer customer calls and reply to email inquiries in a fast-paced environment
- Act as a point of escalation for complex customer and process issues
- Resolve high-priority customer escalation
- Assist customers with navigating the Nutrafol website
- Become an expert on our product
- Think quickly on your feet to customize creative solutions
- Prioritize daily tasks and direct assignments to aid in maximizing efficiency
- Manage Ad-hoc projects as needed
- Take on additional responsibilities and training to improve overall customer experiences
Our take
Nutrafol develops and sells natural, drug-free oral supplements, serums, and treatment plans to support hair growth in men and women. The company, which has been around since 2014 and is endorsed by a number of medical professionals, is a leader in the natural hair growth supplement niche.
It’s easy to see why Nutrafol’s products would prove popular. Hair loss and thinning affects around 80% of men, and around half of women at some part of their lives. For many, the greatest impact is on self confidence, and inevitably mental wellbeing. The fact then, that so many mainstream hair loss treatments have side effects that also impair mental health, is far from ideal.
Existing investor Unilever acquired a majority stake in the company, which will vastly extend its reach across the globe. With the health & wellness supplements industry only becoming more accepted in the mainstream, and Unilever’s backing, a period of significant growth could be in store for Nutrafol.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$35m
SERIES B
Total funding: $35m
Company benefits
- Fully remote work experience, including a one-time allowance for home office setup
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with 50% match
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly work from home stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Virtual happy hours, yoga, and meditation sessions throughout the year
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
Company HQ
Midtown South, New York, NY
Articles
Leadership
Giorgos Tsetis C.E
(CEO)Certified engineer who ran GTS Consulting between 2008 and 2014, before launching Nutrafol in a bid to find a natural, side-effect-free hair thinning treatment.
Roland Peralta
(CIO & CPO)Fashion & health entrepreneur who served as Chief Logistics Officer at Julien Farel Anti-Aging Haircare before co-founding Nutrafol.
Sophia Kogan, MD
(Chief Medical Officer)Gained a medical degree from SUNY Downstate Medical Center, and completed a research fellowship in pediatric dermatology before co-founding Nutrafol.
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