Customer Solutions Team Lead, Radar

• You have 6+ years experience in solutions engineering, technical implementation, or related field
• You have demonstrated success with retail technology pilot programs
• You have Strong technical knowledge of RFID, computer vision, or related technologies
• You have experience developing implementation methodologies and documentation
• You have excellent problem-solving and analytical skills
• You have the ability to communicate complex technical concepts to diverse audiences
• You have experience with system integration and configuration management
• You have a strong project management and organizational abilities
• You have knowledge of retail IT environments and infrastructure
• You have the ability to work in fast-paced environments with changing priorities
• The ideal candidate thrives in ambiguity, brings a systems-thinking approach, and is comfortable influencing across technical and non-technical stakeholders

Desirable

• This role is responsible for building and scaling RADAR’s pilot technical infrastructure, ensuring that our systems can be deployed consistently and efficiently across new retail customers
• The Team Lead, Customer Solutions will define and standardize enablement processes, oversee technical readiness, and act as the bridge between engineering and field operations
• You will be deeply involved in translating pilot goals into executable technical plans while ensuring feedback from the field is captured and integrated into future deployments
• In your first 30 days, you will:
• Review and digest information about RADAR's technology architecture and deployment processes
• Meet with technical teams to understand system components and integration points
• Visit pilot locations to understand technical deployment requirements
• Learn about current pilot enablement tools and processes
• Build relationships with cross-functional teams involved in implementations
• Review previous pilot deployments to identify technical challenges and bottlenecks
• Begin to understand customer technical environments and requirements
• In your first 60 days, you will:
• Begin developing improved technical enablement tools and processes
• Start creating standardized technical documentation for pilot deployments
• Collaborate with Engineering to streamline system configuration processes
• Begin leading technical readiness planning for upcoming pilot customers
• Start supporting troubleshooting for complex technical issues
• Begin identifying patterns in technical challenges across pilots
• Start developing training for technical aspects of implementation
• Participate in pilot planning and technical scoping activities
• In your first 90 days, you will:
• Fully own the technical enablement strategy for pilot deployments
• Lead cross-functional initiatives to improve technical implementation processes
• Create comprehensive technical playbooks for different deployment scenarios
• Develop technical readiness assessment methodologies for new customers
• Begin measuring and optimizing pilot deployment efficiency
• Provide regular insights to Product and Engineering on technical implementation needs
• Lead technical knowledge sharing and training for implementation teams
• Contribute to product roadmap planning with implementation insights

• Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process