Director of User Experience, Vivid Seats
Ticket exchange and resale platform
Job no longer available
Ticket exchange and resale platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- 7+ years of experience as a user experience designer and 5+ years of experience in a people leadership role
- Expertise in UI/UX principles, philosophies and processes, including experience in HTML, CSS and JavaScript/jQuery, Figma
- Strong people leadership skills – you know how to grow, develop and elevate the team; and thrive within an org that prioritizes direct feedback on performance and clear expectation setting
- Superb visual and verbal communication skills – you are an excellent communicator across all levels within the organization
- Impeccable attention to detail – you raise the bar on work product and have experience coaching and mentoring UX designers
- Adept at all core UI/UX systems and tools (e.g. Sketch, Photoshop, Illustrator, Figma, etc.) – you know how to do the work and can sharpen the skills of those on the team
- Skillful in utilizing data and insights to shape the user experience; previous experience building user research and testing programs
- Thrives in a fast-paced environment; capable of tackling ambitious goals and delivering against them
- Bachelor’s degree in a relevant design or analytical field; master’s degree a plus
- You’re a do-er and a leader – eager to roll-up-your-sleeves and get into the weeds, while also leading, coaching and guiding a team of UX designers who will look to you for the macro vision and the detailed feedback
What the job involves
- The Director, User Experience will drive our user experience across all Vivid Seats products and platforms, shepherding our “north star” ideal states from initial concept all the way through implementation (in partnership with the product and engineering teams)
- Deliver user experiences across each of our products and platforms – with a vision for how we can achieve our desired outcomes and the detailed interfaces which do so
- Collaborate with leadership across the org to translate input/needs/feedback/requests into the user experiences that deliver on their objectives
- Inspire the design team to create their best; challenge assumptions and truly understand user behavior
- Lead team to ensure that we can bring those experiences to life: meet deadlines, solicit feedback from stakeholders, and act as a key input and enabler for the dev process
- Act as a people leader, facilitator, coach, mentor to elevate the execution of the team; support skillset and competency growth
- Establish design frameworks and paradigms which move us forward, fostering an environment of innovation while at the same time enabling efficient product development processes
- Design interfaces which communicate the vision; prototypes and wireframes to support early concepting, user testing and internal feedback loops
- Lead user research and testing programs including usability testing, A/B testing and site surveys; utilize results to inform UX evolution
- Stay on the cutting edge of what’s new in user experience, identifying opportunities to innovate within the Vivid Seats ecosystem
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- The Basics: We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental health and telehealth programs.
- Your Future: We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.
- Recharge: We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.
- Winning Together: We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.
- Health = Happy: We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.
- Convenient: We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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