Billing Operations Team Leader, OpenTable
The range for this Canada located role is 38 - 48 CAD hourly + annual cash bonus
3 days a week in office
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
The range for this Canada located role is 38 - 48 CAD hourly + annual cash bonus
3 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- A strong analytical approach, deep expertise in billing operations, and one who can manage sophisticated billing scenarios are essential
- Proven leadership capabilities are also critical for success in this role
- 5+ years of proven experience in accounts receivable (billing), with at least 2 years in a leadership or supervisory capacity
- Validated experience leading globally dispersed teams
- Strong problem-solving and analytical skills, with the ability to handle sophisticated billing scenarios
- In-depth knowledge of billing systems, invoicing processes, and SOX compliance
- A continuous improvement attitude, with demonstrated experience in optimizing operational processes
- Expertise in managing month-end tasks, including reconciliations, revenue actuals, and reporting (sophisticated Excel skills required)
- Outstanding communication and collaboration skills
- Highly meticulous with strong organizational abilities
- Familiarity with NetSuite and Salesforce is preferred
- Ability to thrive in a fast-paced environment
- Bachelor’s degree or equivalent experience in Finance, Accounting, Business Administration, or a related field
What the job involves
- We are seeking an experienced and dynamic Billing Operations Team Leader to join our organization. This role will primarily focus on ensuring the accuracy of billing processes, supporting compliance initiatives, and driving operational efficiency
- The successful candidate will collaborate closely with internal teams to optimize workflows and improve overall billing operations
- Lead all aspects of the global billing process for commercial contracts, ensuring accuracy and compliance with customer agreements and internal standards
- Support the month-end close process by meeting deadlines and performing key activities, including revenue statistics compilation and account reconciliations
- Ensure adherence to internal controls and risk management protocols, including reviewing contracts and implementing vital billing controls
- Assist in audit processes by providing timely and accurate documentation as requested
- Provide leadership and support to the Billing team, working closely with the Billing Manager to foster strong team performance and operational excellence
- Lead training and development efforts for team members, supporting new hire onboarding and finding opportunities for ongoing skills development
- Address and resolve billing discrepancies and issues swiftly, minimizing impact on customers and internal operations while raising complex issues as needed
- Serve as the primary point of escalation for billing-related inquiries, ensuring SLAs for issue resolution are consistently met
- Prepare and review monthly reports and key performance indicators, ensuring that all data is validated before sharing
- Find opportunities for continuous improvement within billing processes, focusing on enhancing efficiency, accuracy, and automation
- Collaborate cross-functionally with teams in finance, sales, and billing support to ensure smooth and effective operations
- Maintain comprehensive and up-to-date documentation of billing processes, policies, and procedures to ensure consistency and compliance
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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