Enterprise Customer Success Manager, Grammarly

West Coast

$126-150k

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. $116,000-$126,000 CAD

Junior and Mid level

New York

San Francisco Bay Area

Vancouver

Remote from Canada, US

More information about location

AI-powered writing assistant

Job no longer available

AI-powered writing assistant

1001+ employees

B2CArtificial IntelligenceLanguagesProductivityCommunicationSaaS

Job no longer available

$126-150k

Junior and Mid level

New York

San Francisco Bay Area

Vancouver

Remote from Canada, US

More information about location

1001+ employees

B2CArtificial IntelligenceLanguagesProductivityCommunicationSaaS

Company mission

Grammarly's mission is to improve lives by improving communication.

Job

Company

Role

Who you are

Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion
Searches for reasons and causes. Has the ability to synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities
Has a proven track record of delivering very high customer satisfaction scores
Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while being empathetic to other teams’ processes and priorities
Relentlessly sets aggressive short- and long-term goals and possesses a strong internal drive to achieve them
Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users
Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list
Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells

What the job involves

Successfully onboard Grammarly Business users by training them on the tools available, determining how Grammarly can help them meet their objectives, and creating a plan based on their goals
Conduct regular account reviews, sharing metrics and insights to ensure that customers receive maximum value
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap
Deliver high levels of customer satisfaction and NPS
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience

Our take

From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.

Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites, including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks, including things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.

The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its position against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far, this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

44% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (3.5)

Company

Funding (last 2 of 3 rounds)

Nov 2021

$200m

LATE VC

Oct 2019

$90m

LATE VC

Total funding: $400m

Company benefits

Support for professional development with training, coaching, and regular feedback
Global, local, and team-specific events and programs
Catered lunches
Gym and recreation stipends
Admission discounts
Work from home opportunities
Medical, dental, vision, financial, and other benefits, as well as equity
Support to set up a home office
Ample and defined time off
401(k) matching

Company HQ

Financial District, San Francisco, CA

Leadership

Alex Shevchenko

(Co-Founder & Board Member)

Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.

Max Lytvyn

(Co-Founder & Board Member)

Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job