Director of Product Design, Ada Health
User Experience
More information about location
Symptoms diagnosis and treatment advisory platform
Job no longer available
Symptoms diagnosis and treatment advisory platform
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To create a world where everyone gets the healthcare they need.
Role
Who you are
- Minimum of 8+ years of experience in Product Design; minimum of 3+ years experience as a Director of User Experience (Design & UX Research) or comparable leadership position with similar responsibilities (see above) within the health-tech / med-tech field; 4+ years in start-up/scale-up companies
- Demonstrated success in developing and implementing a comprehensive design & UX strategy that supports the business goals and overall product roadmap
- Experience working in a variety of environments (B2B, B2C, B2B2C) and understanding their differing ecosystem needs is preferred
- Extensive people management experience with a proven record of managing, developing, guiding and scaling a multi-disciplinary team of designers and researchers within a dynamic and collaborative environment
- Strong stakeholder management skills at all levels of an organization, especially Product, Engineering (and Medical). A high degree of comfort calling out risks, challenging existing norms, and driving healthy debate
- Excellent collaborative and influencing skills with a focus on building and maintaining trusted relationships throughout the organization and reaching an alignment with key stakeholders
- Demonstrated a very high level of integrity and trustworthiness and have high ethical standards
- You have an entrepreneurial mindset and thrive when building things from the ground up, combining strategic and tactical capabilities
- Fluency in English, both spoken and written
What the job involves
- As part of our rapid growth, we are looking for a Director of User Experience to drive and oversee Ada’s product design and user research strategy across the company and provide sound strategic guidance, vision and direction to our user experience team within the organization
- As a senior leader driving customer obsession, you will be part of our Product Leadership Team and actively contribute to the product strategy and vision of the company. You will lead a team of product designers
- Create, drive and oversee Ada Health’s user experience (Product Design & UX Research) strategy and vision in alignment with the overarching product and technology roadmap based on profound craft and industry experience
- Drive excellence in Service design to support growing needs of complex end-to-end problems to solve in the healthcare space
- Own and drive company-wide oversight of Ada’s user experience by providing strong design & UX(R) craft leadership, establishing and improving team processes, and outlining global standards and guidelines to ensure a coherent and seamless user experience, ultimately leading to a world class user satisfaction
- Manage, lead and develop a team of experienced product designers and user researchers who lead various product areas in order to optimize business impact, speed of delivery, product innovation, tight collaboration and strong alignment
- Lead hiring, performance management, and professional development of the design, and user research teams with the support of our People Business Partner, and ensure a core emphasis on strong team culture and collaboration
- Support shaping the product vision of the company as part of the Product Leadership Team by ensuring the UX view is considered, initiatives are well-integrated, and we deliver a world-class user experience and product innovation
- Collaborate with senior stakeholders across the company to provide strategic guidance and understanding of our user experience, design & research standards and quality goals
- Partner with cross-functional teams and develop a strong collaborative relationship with key stakeholders across the company; maintain a laser focus on ensuring the effective integration of the Design & UX department with other areas of the company
Our take
The global digital health market is expected to reach $221 Billion by 2026. With more than 12M users globally, over 26.5M assessments and a suite of AI-driven enterprise solutions, Ada is a pretty large player in this emerging market.
The company's broad global reach and deep relationships with healthcare providers and professionals has allowed it to build a market-leading symptoms-diagnosis product based on Artificial Intelligence.
The product means Ada can move beyond symptom checking to help people monitor their health continuously and take proactive steps to keep it in tip-top condition. In 2023, it partnered with Pfizer to create a COVID-19 digital care journey for sufferers of the virus. That partnership, and many of Ada's other ventures mean new B2B revenue-driving opportunities from health systems, insurers and life sciences organisations.
The idea of proactive healthcare, catching a £100k per year problem when it is a £100 problem, has been a prize that digital health companies have long sought and failed. Ada's suite of products and connections is looking to buck that trend.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$30m
SERIES B
May 2021
$90m
SERIES B
Total funding: $188.9m
Company benefits
- Flexible working hours to maintain a healthy work/life balance
- 30 days holiday, plus public holidays to unplug, rest and recharge
- Support to set up your home office space, with the option for a co-working space subscription for our remote employees
- Parental benefits
- Employee Assistance Programs to help you look after your emotional wellbeing and deal with life’s challenges
- Stay active and healthy with a discounted ClassPass or Urban Sports Club membership
- Online Academy for learning and development opportunities
- Bike leasing scheme
Company HQ
Mitte, Berlin, Germany
Leadership
Claire Novorol
(Co-Founder & Chief Medical Officer)Before co-founding Ada, Claire worked as a Paediatrician in London before specialising in Clinical Genetics. She has degrees in Pathology and Medicine as well as a PhD in Neuroscience from the University of Cambridge.
Daniel Nathrath
(Co-Founder & CEO)Founded and led several internet startups based in Denmark, Germany, the US, and the UK. Earned an MBA from University of Chicago before working as a consultant for BCG.
Prof. Dr. Martin Hirsch
(Co-Founder & Chief Scientific Advisor)Published work on nerve modeling in Nature before starting a company around a nerve modeling program that saved thousands of animals from lab testing. Martin also has a PhD in neuroscience and a diploma in physiology.
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