Revenue Operations Manager, Tradable Bits
CA$100-130k
Fan-based marketing platform for entertainment industries
Open for applications
Fan-based marketing platform for entertainment industries
21-100 employees
Open for applications
CA$100-130k
21-100 employees
Company mission
To build better fan experiences by helping partners get to know their fans better.
Role
Who you are
- You have strong technical acumen with data analytics tools, the ability to identify areas of opportunity within the business and build innovative solutions to drive revenue
- Expert-level Hubspot or Salesforce administration with proven data cleanup/migration experience
- 3-5 years experience in Revenue Operations, preferable in SaaS companies under $10M ARR
- Experience with Grain, Gong or similar intelligence tools
- Demonstrated success in turnaround situations or rapid process implementation
- Advanced proficiency in Excel including advanced use of pivot tables
- Passionate about the building phase, starting from a blank slate is exciting
- Passion to identify and lead growth-enabling initiatives for rapidly scaling organizations
- Strong examples of strategic leadership work in building infrastructure for high-performing SaaS revenue teams
- Experience in project execution and change management
- Strong analytical skills and a structured approach to solving business problems
- Lead multiple work streams with ease by optimally and thoughtfully putting together project plans to adhere to deadlines
- Demonstrated communication and presentation skills
- Experience working with a business intelligence tool like Looker, Tableau, Power BI, etc
- High degree of drive and self-motivation and comfort working autonomously
- Eagerness to work in a dynamic scale-up team environment
What the job involves
- Your key areas of focus will be managing the end-to-end CRM system (Hubspot)
- You will work with the unique needs of each sales vertical and provide GTM (Go-to-Market) with relevant and rapid support and CRM-based insights
- We are seeking a conscientious, detail-oriented individual to serve as the Revenue Operations Manager, supporting the Marketing, Sales, and Customer Support teams (Go-to-Market Team)
- The Revenue Operations Manager plays a critical role in the success of supporting our revenue teams and ensuring best-in-class services and insights related to our GTM processes
- Own the end-to-end process of tracking sales funnel, including consistent and accurate forecasting process, and operational metrics and delivering regular insights to the business; define and deliver techniques to improve funnel performance
- Track, analyze and report, on a monthly basis, key metrics for go-to-market teams (“GTM” defined as marketing, sales and customer support departments)
- Act as the “owner” of HubSpot, responsible for its process design, governance, operational efficiency, data management and reporting
- Manage Deal Desk, including reviewing quotes, approving discounts and preparing sales agreements
- Enhance GTM performance by identifying inefficiencies and actioning improvements
- Maintain regular check-ins with the sales team and other contributors to monitor the progress of sales opportunities and identify any issues for internal review and problem-solving
- Perform ad hoc GTM analysis, manage quick turnaround request items, and identify potential workarounds to ensure customer satisfaction
- Support the sales and customer support team using Hubspot with process improvement, measurement, tracking and analytics relevant to their functional areas
- Identify and improve processes to enhance the productivity of the GTM teams
- Diligently monitor and ensure proposal turnaround times are met or exceeded and clearly communicate turnaround time expectations with the Sales team
- Work with the Sales, Marketing, Implementation, and Client Success teams to ensure responsibilities and handoffs in the end-to-end sales process
- Within First 90 Days:
- Conduct comprehensive Hubspot data audit and cleanup of existing contact database
- Implement standardized sales processes across sports and music verticals
- Establish baseline metrics and identify root causes of revenue decline
- Create accurate pipeline visibility and forecasting framework
- Integrated Grain data with Hubspot for enhanced sales intelligence
Our take
Musicians, sports teams and brands want to make closer connections with their fans, but audiences are increasingly spreading their time across an ever-growing selection of new platforms. Tradable Bits resolves this tension by providing a marketing platform that delivers first-party fan data to the entertainment industry. Its tech retains information and engages fans across whatever platforms they're using.
The marketing startup is now looking to launch products fit for the new era of mass live digital engagement. For example, their launch of a digital arena tool allows fans to interact with their teams live beyond physical stadiums, and its integration with Square will allow promoters using its platform to measure the effect of promotional campaigns with engaged fans.
Tradable Bits will have to keep innovating to compete with the other marketing platforms helping entertainment brands in the digital age. Its reputation for excellent, tailored service will stand it in good stead in this respect, as will a 2023 grant from Pacific Economic Development Canada. This influx of capital is allowing Tradable Bits to expand its marketing reach internationally, with an aim to grow into Asia-Pacific and European markets in the near term. It has also released a data reporting tool for live event organisations called Octane, which will expand its customer appeal even further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Mar 2023
$1m
GRANT
Total funding: $1m
Company benefits
- Friday Snacks & Social
- Casual Dress Code
- Kitchen Stocked with Snacks
- Indoor Climbing Wall
- Extended Benefits Package
- Located in the Heart of Mount Pleasant
- Diverse and Inclusive Team
Company HQ
Mount Pleasant, Vancouver, BC
Leadership
Darshan Kaler
(Co-Founder & CEO)Prior to founding Tradable Bits, Darshan Directed the team that built the communications network for Canada's Olympic Games through Bell Canada. Before the Games, Darshan led the growth of a Broadband service provider in Canada and was CTO of Primus Telecommunications.
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