Client Success Manager, Crossover Health

• 3+ years of client success, marketing and member experience
• Bachelor’s degree in a relevant discipline
• Up to 50% travel
• May require standing, walking and sitting for extended amounts of time
• Occasionally lift and carry items weighing up to 50 lbs
• Manual and finger dexterity and hand-eye coordination
• Includes full range of body motion including
• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members

Desirable

• Partners with Associate Principal to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
• Completes client discovery and expectation setting around engagement activities
• Leads client marketing initiatives
• Partners with clients to develop and execute onsite events to increase engagement
• Partners with Marketing to design events and experiences that drive account activations
• Responsible for supporting new account implementation
• Manages a cadence of proactively scheduled client interactions
• Leverages internal data sources to draft client facing materials
• Partners with Principal and Associate Principal to work cross functionally to respond to urgent client requests
• Submits internal team requests and tracks to completion (ex: Business Intelligence, Tech, Marketing)
• Provides support across the Account Management team to manage internal projects and revenue reporting
• Performs other duties as assigned