Customer Success Manager, Avoma
$85-95k
AI meeting assistant
Job no longer available
AI meeting assistant
21-100 employees
Job no longer available
$85-95k
21-100 employees
Company mission
Avoma's mission is to amplify potential of knowledge professionals so they can achieve their desired goals faster.
Role
Who you are
- BS or BA (MBA/Master would be bonus)
- 3+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company
- Ability to create structure in ambiguous situations and design effective processes
- Impressive executive presence and communication abilities
- Experience using Live chat software (e.g. Intercom), CRM (e.g. HubSpot) and Customer Success platform (e.g. Vitally), and Analytics tools (e.g. Mixpanel)
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Passion for technology and for being a part of a fast-growing SaaS company
- Positive attitude and proactive work ethic
- Bias for action with a sense of urgency and persistence
- A self-motivator, creative, results-driven and solution oriented
- Organized and strong time management skills
Desirable
- Strong references from previous customers and employers
- Knowledge of Customer Success campaigns and automation using CS platforms
- Knowledge of Artificial Intelligence technologies and tools
What the job involves
- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom and Vitally
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Engage with customers to drive renewal and expansion opportunities
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live adoption and value creation
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Run QBR’s to provide insights and best practices to customers to ensure that they get the most value out of the platform
- Being the main point of contact between the company and a number of named enterprise accounts
Our take
Meetings are vital for customer-facing teams, but ensuring that they are efficient and effective isn't always easy. Avoma is a platform that leverages AI to make customer meetings more streamlined and actionable.
Avoma offers a range of tools and services, including meeting transcription, note taking and conversation intelligence. This diversity of applications has given Avoma a critical advantage, and the funds it has raised in the past are clear proof of this.
With remote customer meetings increasingly becoming the norm, Avoma stands to make impressive gains over the coming years as demand for its comprehensive suite continues to rise.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2021
$12m
SERIES A
Jan 2020
$3m
SEED
Total funding: $18m
Company benefits
- 15 days of PTO annually on top of company holidays
- Flexible Work Schedule
- 100% paid Employer Sponsored Benefits for Employee and 50% paid for dependents
- Work from Home Set Up Budget of $750
Company HQ
Palo Alto, CA
Leadership
Aditya Kothadiya
(Co-Founder & CEO)Was a Senior Design Engineer at Altera, and Founder and CEO of Shopalize. Also served as Senior Director of Product Management at [24]7.
Albert Lai
(Co-Founder)Previously worked as an Android Lead at Pulse, and as a Senior Engineering Manager at LinkedIn.
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