Technical Onboarding Specialist, Mintlify
$135-170k
+ Offers equity
Documentation platform
Open for applications
Documentation platform
1-20 employees
Open for applications
$135-170k
+ Offers equity
1-20 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- Experience in customer-facing technical roles with a track record of managing enterprise implementations
- Proven ability to manage external vendors or agencies to deliver technical solutions
- Proficiency with web technologies (HTML, CSS, JavaScript) to help customers customize their documentation
- Comfortable with prompt engineering and experience with AI/ML applications
- Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
- Experience defining and improving metrics around implementation efficiency and Time-to-Value
- Excellent project management skills with ability to handle multiple complex onboardings simultaneously
- Strong communication skills to effectively work with both technical and non-technical stakeholders
What the job involves
- This is a strategic, customer-facing role designed to accelerate customer implementation and maximize adoption of Mintlify
- You'll be responsible for managing the onboarding process for our largest enterprise customers while also overseeing external implementation agencies to ensure consistent quality and efficiency
- Drive continuous improvement of Time-to-Value (TTV), capacity, and overall onboarding experience
- Manage relationships with external implementation agencies to scale our migrations capacity
- Build and configure customized documentation experiences for our most strategic customers
- Create custom components and solutions tailored to enterprise customer needs
- Track and report on completed onboardings, identifying opportunities for process optimization
- Serve as a technical liaison between our largest customers and internal teams
- Gather and communicate customer feedback to inform product development priorities
- This role works cross-functionally with sales, customer success, and our CEO to ensure enterprise customers achieve rapid implementation and value realization
Application process
- Culture interview (30-min video call)
- We’re looking to learn about you, your skills and experience and your motivation to join our team
- Technical interview (take-home, 1 week to complete, 2-3 hours total depending on test)
- No LeetCode! Real-world problem solving in our coding environment. We try and make it fun
- Debugging interview (1-hour live w/ one of our engineers)
- 4 bugs. 1 hour. Are you up to the test?
- Founder interview (1-hour)
- Meet with Han or Hahnbee! AMA at the end
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity and the recent closure of a successful funding round, Mintlify is poised for continued success. The company aims to further innovate its platform by personalizing content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$18.5m
SERIES A
May 2022
$2.8m
SEED
Total funding: $21.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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