Customer Success Architect, Pulumi
€118-167k
+ 30% variable + Equity
Universal infrastructure as code
Be an early applicant
Universal infrastructure as code
101-200 employees
Be an early applicant
€118-167k
+ 30% variable + Equity
101-200 employees
Company mission
To democratize the cloud for every engineer.
Role
Who you are
- 8+ years of experience in cloud architecture, professional services, or enterprise software engineering, with a focus on delivering complex technical solutions in customer environments
- 5+ years in customer-facing roles guiding enterprise onboarding, implementation, and ongoing technical success
- Proven ability to lead technical discovery, define architectures, and drive adoption of cloud infrastructure solutions from proof-of-concept through scale
- Hands-on expertise with Infrastructure-as-Code tools such as Pulumi, Terraform, or AWS CDK, including authoring production-ready code
- Proficiency in at least one programming language (e.g., Python, TypeScript, Go, Java, C#, F#) and ability to create maintainable, reusable code in real-world cloud automation projects
- Strong understanding of cloud-native infrastructure (AWS, Azure, GCP), CI/CD pipelines, application modernization patterns, and open source technologies
- Experience collaborating across technical and business stakeholders to deliver measurable outcomes, including risk mitigation, architectural best practices, and customer success plans
- Proven ability to build and maintain strong professional relationships across technical and executive stakeholders, including developers, architects, and business leaders
- Experience working as part of a larger integrated account team that includes Sales, Architect, Solutions Engineering, Post-Sales and Leadership
- Experience delivering Executive-level QBRs, providing strategic updates on account health, revenue performance, ongoing initiatives and identifying risks across aligned accounts
- Written, verbal, and interpersonal communication skills, with the ability to tailor messaging to diverse audiences
- Thrives in fast-paced, ambiguous environments; able to define direction, adapt quickly, and drive initiatives to completion
What the job involves
- We are looking for a Customer Success Architect to join our Customer Engineering team to help our enterprise customers adopt and scale our cloud engineering platform
- This is a customer-facing engineering role focused on driving successful onboarding, implementation, and long-term technical success
- You will act as a trusted advisor to some of the world’s most advanced cloud teams, helping them design scalable infrastructure solutions using Pulumi, while aligning with their business goals and cloud strategies
- You’ll lead technical engagements from initial implementation through adoption, providing hands-on guidance, architectural expertise, and proactive support
- As part of the Customer Engineering team, you will collaborate closely with Account Executives, Product, and Engineering to deliver high-impact outcomes and continuously improve the customer experience contributing to Pulumi’s growth
- This role will be based in Germany to support and align with our Europe-based customers
- Be accountable for success within a subset of named accounts through adoption, use case expansion, value realization, and (ultimately) revenue growth for Pulumi
- Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers, and open-source and commercial cloud services
- Build deep relationships with practitioners and executives with our most valued customers
- Work alongside account executives to map accounts and drive deeper engagement horizontally across your customer segment
- Be a Subject Matter Expert in DevOps, cloud providers, dev best practices, and solutions architecture
- Provide timely, responsive, and collaborative engagement with your assigned accounts, coordinating with distributed teams to accomplish asynchronous objectives and tasks
- Partner closely with Pulumi leadership to build repeatable engagement and delivery models that delight our customers and expand resources under management as we expand the team and our capabilities
- Close the loop between customers, product, and engineering teams, championing the product to the customer and bringing their requirements to the roadmap
- Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers
Our take
The Infrastructure-as-code space is new and growing, thanks to the increasing complexity of cloud services, and their increasing adoption by developers and teams who would rather not manage them. Pulumi works to bring together infrastructure, developer, and security teams to help build and operate these cloud applications, better.
The service is compatible with all clouds and all major programming languages, meaning it’s casting its net appropriately wide to shore itself up against unpredictable new developments in the market. This breadth of scope saw Pulumi win 10x growth in adoption over 2019 alone, and the company has since expanded out into what it hopes will provide a more comprehensive cloud engineering platform. This means the addition of capabilities like governance and compliance features, testing support, and policy as code - all shoring up its already strong position in the space.
Also playing firmly in Pulumi’s favor is that it’s been built as cloud-native from the ground up, meaning that it has a head start on earlier infrastructure-as-code businesses that needed to pivot to accommodate new developments like serverless and multi-cloud tech. Plus, its multi-language compatibility means that silos don’t form so readily as they do with rival HashiCorp’s Terraform, which requires that developers learn a proprietary language.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$41m
SERIES C
Oct 2020
$37.5m
SERIES B
Total funding: $106.5m
Company benefits
- Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize
- Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver
- Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely
- Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget
- Equity - As a small but growing startup, we all act like owners and you will earn equity in the company
- Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Joe Duffy
(CEO)Worked as an independent consultant, then Senior Software Engineer at EMC. Subsequently spent over a decade in various senior roles at Microsoft, ultimately Partner Developer of Technical Strategy and Developer Tools.
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