Robot Operations & Support Working Student / Intern, Energy Robotics

• If you are passionate about making systems smarter and want to see the real world impact of your work, this is the perfect opportunity
• Enrolled student in a technical field (e.g., Engineering, IT, Computer Science, Mechatronics) at a German university
• A proactive, problem-solving mindset with a keen interest in improving processes and systems
• Passionate about Robotics, AI, and working in a fast-paced start-up environment
• An independent and highly reliable way of working, especially when handling customer issues
• High proficiency in spoken and written English
• Ability to work mainly onsite at our office in Darmstadt

Desirable

• You will be at the core of our operations, acting as the crucial link between our advanced robotics technology and our global customers
• As a key player, you will ensure a flawless customer experience through world-class technical support, rigorous Quality Assurance (QA), and by driving our AI-first automation strategy
• Provide expert technical support: Serve as the primary point of contact for customers, delivering expert support for our robotic systems
• Responsibilities include handling inquiries, diagnosing technical issues, and ensuring timely and effective resolutions across multiple communication channels
• Ensure customer success around the clock: Provide reliable technical support, including scheduled evening and weekend shifts, to guarantee our customers' operational uptime and success
• Drive quality assurance (QA): Execute and analyze tests for new software releases and robot behaviors on our test site to ensure rock-solid stability
• Champion our automation & AI-First strategy: Identify opportunities for automation, contribute to continuous improvement projects, and combine your technical knowledge and your day-to-day experience to make our operations more efficient and scalable with the latest technologies
• Resolve critical issues: When automation isn't enough, you will be trusted to remotely access and navigate robots to resolve complex situations that require human intelligence