Senior Product Designer, Pomelo Care

• 6+ years of experience designing and delivering high quality, consumer facing product features or services in organizations working in complex problem spaces
• Proven track record of independently leading thoughtful user research processes that directly evaluate potential design directions
• Demonstrable systems-thinking skills, connecting product and operational changes to meet the needs of users
• Strong communication skills, especially when describing complex research and design concepts to audiences who may not be that familiar with design
• Portfolio required demonstrating the design work you’ve done — including the problem you were trying to solve, how you approached it, and the outcome

Desirable

• Your north star: Developing a personalized, streamlined and digitally-enabled enrollment and onboarding experience in order to enable Pomelo to deliver value to patients as quickly as possible
• We’re looking for a Senior Product Designer to join our rapidly-growing technical team.
• From deeply understanding why a patient registers for Pomelo, to delivering an easy to navigate and understand registration process, you will be responsible for crafting tools and experiences that patients use to get started with Pomelo
• This role will report to the VP of Product Design
• Lead the design of strategic projects that deliver substantial value to patients and impact multiple departments, including clinical and operational teams
• Conduct user research with patients to deeply understand their needs and inform product strategy and direction
• Choose the appropriate level of design support to help push a project forward - whether that be a quick wireframe, in-depth user flow diagram, or detailed prototype
• Facilitate design sessions with various teams to help collect a broad swath of ideas from colleagues across the company
• Drive design decision-making through close collaboration with marketing, outreach, product, engineering, clinical, and operational counterparts
• Advocate for the needs of our patients every step of the way