Software Support Specialist, Flywire
$45-60k
+ ESPP + Bonus
Global payments processing
Open for applications
Global payments processing
1001+ employees
Open for applications
$45-60k
+ ESPP + Bonus
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Bachelor’s Degree from an accredited university
- 1-3 years in a customer-facing role at a SaaS company
- Must have prior experience with Netsuite or Intacct
- Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
- Innovative problem solver
- Naturally diplomatic and tactful
- Reliable, honest, hardworking
What the job involves
- We are seeking a Software Support Specialist I, based within EST is highly preferred
- Part of a team of three specialists who support 14,000+ active Invoiced accounts
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers
- Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features
- Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member
- Escalates complex issues to a Technical Software Support Specialist
- Contributes to internal and customer-facing documentation
- Available to assist the implementation and customer success teams with client questions about Invoiced
- SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams
Application process
- We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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