Edtech Customer Support, Seneca Learning

Customer Success Team

£27-31k

Entry and Junior level

London

Remote from UK

More information about location

Fun, fast & effective learning used by 15M students

Job no longer available

Fun, fast & effective learning used by 15M students

21-100 employees

B2CEducationLearning

Job no longer available

£27-31k

Entry and Junior level

London

Remote from UK

More information about location

21-100 employees

B2CEducationLearning

Company mission

Seneca’s mission is to give all children access to free, engaging and effective online courses.

Job

Company

Role

Who you are

Stong communicator with excellent written communication skills in English
Passionate about edtech and helping customers
High-capacity, rigorous and attention to detail
Technical skills incl. working with Google sheets and csv files

Desirable

Previous experience of customer service
CRM experience and other IT skills are a plus

What the job involves

Diagnosing & solving inbound queries from students, teachers/schools, and parents using Seneca
Judging & prioritising issues autonomously to highlight bugs
Running internal processes to keep Seneca functioning well for users to boost & retain usag
Supporting the customer success team with onboarding new customers
Provide insights and suggestions to the engineering, sales and customer succes teams to improve our product, processes and customer experience
Maintaining strong knowledge of the app/product as new updates are released

Application process

1. Apply with Otta
2. Fill out an application form
3. Selected candidates will be invited to do a skills task
4. Skills interview
5. Cultural interview
6. Reference and criminal background checks

Salary benchmarks

Our take

Since being founded, Seneca has been driven by the goal of making free online learning more effective and enjoyable. Rather than asking for subscriptions from students, it supports schools which use both its free and premium offerings for their pupils.

To modernise the education industry, Seneca provides videos, summaries, notes, and lots of practice questions on its online interactive revision guides. Unlike traditional tutoring services, it is fully adaptive to students' learning experience, and tailored to suit their unique educational needs. This approach has been developed in collaboration with Oxford neuroscientists, and offers a statistically significant improvement in learners' test scores.

The rise of homeschooling due to the COVID-19 pandemic has massively increased the size and the demand of the market, with Seneca having up to 50,000 students signing up daily during lockdown. Seneca is currently used by over 6 million people across the UK, as well as millions across the world - including Brazil, Mexico, the UAE, and the USA.

Freddie

Company Specialist at Welcome to the Jungle

Insights

1% employee growth in 12 months

Glassdoor (4.7)

Trustpilot (4.2)

Company

Company benefits

Remote working with the option of coming into the office if you like
Holiday progressively increases with tenure. Starting at 25 days a year before eventually rising to 33 days
Weekly "Knowledge shares" to learn best practices and new skills
Monthly "Dev labs" hackathons to work on something experimental of your choice
Quarterly socials with a full day of activities, food and drinks
Opportunity to work with talented people all over Europe

Company HQ

Victoria, London, UK

Leadership

Matthew Read

(CTO)

Matthew joined Seneca as their first software engineer in 2017, and have since been helping the team and the product grow to serve over 10 million users. He transitioned into the CTO role in 2024.

Jack Holmes

(CEO)

Jack started as an intern working on Seneca's content in 2017 before spending 5 years as COO working across Content, Ops, Growth & Product. He took on the CEO role starting in December 2023.

Share this job