Account Manager, Duel
Base + Commission & Share Options
1-3 days a week in office
Brand advocacy platform
Job no longer available
Brand advocacy platform
21-100 employees
Job no longer available
Base + Commission & Share Options
1-3 days a week in office
21-100 employees
Company mission
To enable purpose-led brands to drive organic growth & retention through word-of-mouth & advocacy.
Role
Who you are
- Experience in delivering client-focused solutions based on customer needs
- Previous experience in B2B Account Management, Customer Success
- Although we’re against the idea of sales people at Duel A commercial mindset with proven experience working to revenue or retention targets
- Ideally you’ll have experience working in a high growth tech startup
- You’ll have a personable, warm and inviting personality - you work well in a team and people generally want to be around you
- Tech-savvy, eager to learn, and comfortable picking up new skills on-the-fly no technical experience is required and full training will be provided, but you will spend all day using, deploying, and thinking about how the software can best support organic growth for brands
What the job involves
- Advise Brand Partners on the methodology of Brand Advocacy and support in bringing these practices to life through Advocacy Programs
- Work with the Pipeline team to establish goals and evaluate needs of potential brand partners
- Ensure every Brand Partner’s vision is successfully brought to life with the Duel technology and they are happy can’t live without it
- Serve as the primary point of contact for both internal and external stakeholders during the decision and implementation phase of the Duel technology
- Identify opportunities and propose solutions to Brand Partners to support them in getting the most of their advocacy programs
- Stay up to date on market trends within the consumer world
- Work to simultaneously achieve company and client goals
- Guide customers through the onboarding and technical implementation phase
- Working closely with the Duel development team to provide technical support for customers and feedback on new features or products, becoming an integral part of steering the direction of the product
Salary benchmarks
Our take
The Duel Brand Advocacy Platform enables brands to mobilize and manage entire communities of social affiliates, content creators and micro-influencers to acquire customers and drive revenue at scale. It also measures the true ROI of advocacy and its impact on Social Commerce, in comparison to ads. The company was founded by adventurer and former brand ambassador Paul Archer and viral games developer Panagiotis Tsarouchis, who noticed a disconnect between the fortunes spent on advertising in aid of growing brands and the hidden truth that most of the growth comes from word-of-mouth.
The platform combines different advocacy tools, such as challenges, user-generated content, referrals, loyalty, affiliates, and surveys, allowing brands to build active audiences. The Bcorp-certified company further differentiates itself through its commitment to working with brands that put people and the planet over profit.
Duel has assembled an impressive array of clients, including American Express, Unilever, NEOM Organics and TUI. And with five rounds of seed funding behind it, the company is well-equipped to grow in this space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$3.4m
SEED
Oct 2020
$2.5m
SEED
Total funding: $5.9m
Company benefits
- We’re a remote-first company. Following a successfull onboarding, if you don’t need to be in the office then you can do the work required from anywhere in the world - Google Hangouts is a wonderful thing
- Options scheme for all full-time employees - it’s important to us that everybody owns a part of the company and shares in the benefits of what we build
- Company perks such as gym membership, Headspace, and work-related or personal growth tools are available to all employees!
- 28 days holiday, excluding Public Holidays and an extended break over the festive season
Company HQ
London, UK
Leadership
Paul Archer
(CEO)Previously Sales and Marketing Project Manager at Gradintel.com for 1 year and Consultant at Modis International for 7 months .
Naio Tsarouchis
(CTO)Previously Web Designer & Developer at Afisorama for 2 years and Managing Director at Penguin Education for 4 years.
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